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Simply Better: Winning and Keeping Customers by Delivering What Matters Most Simply Better: Winning and Keeping Customers by Delivering What Matters Most by Patrick Barwise,Sean Meehan

Simply Better: Winning and Keeping Customers by Delivering What Matters Most

by Patrick Barwise,Sean Meehan


ISBN 13: 9780875843988

Format: Illustrated (216 pages)
Publisher: Harvard Business Review Press
Published: 12 Aug 2004

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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service by Doane

The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

by Doane


ISBN 13: 9780814472590

Format: Paperback (304 pages)
Publisher: Amacom
Published: 01 Apr 2005

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The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers by Peggy Carlaw

The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers

by Peggy Carlaw


ISBN 13: 9780070779747

Format: Paperback (224 pages)
Publisher: McGraw-Hill Education
Published: 01 Oct 1998
Other Format: Paperback

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Enterprise One To One: Strategies for Competing And Winning Customers in the Interactive Age Enterprise One To One: Strategies for Competing And Winning Customers in the Interactive Age by Don Peppers,Martha Rogers

Enterprise One To One: Strategies for Competing And Winning Customers in the Interactive Age

by Don Peppers,Martha Rogers


ISBN 13: 9780749918149

Format: Paperback (464 pages)
Publisher: Piatkus
Published: 26 Mar 1998

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High Value Low Cost: How to Create Profitable Customer Delight (Financial Times Series) High Value Low Cost: How to Create Profitable Customer Delight (Financial Times Series) by Brian Plowman

High Value Low Cost: How to Create Profitable Customer Delight (Financial Times Series)

by Brian Plowman


ISBN 13: 9780273604372

Format: Hardcover (267 pages)
Publisher: Financial Times/ Prentice Hall
Published: 05 Aug 1994

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Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together by Fred Wiersema

Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together

by Fred Wiersema


ISBN 13: 9780002558211

Format: Hardcover (240 pages)
Publisher: HarperCollins Business
Published: 03 Mar 1997

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Essentials of Services Marketing (The Dryden Press series in marketing.) Essentials of Services Marketing (The Dryden Press series in marketing.) by K. Douglas Hoffman,John E. G. Bateson

Essentials of Services Marketing (The Dryden Press series in marketing.)

by K. Douglas Hoffman,John E. G. Bateson


ISBN 13: 9780030152177

Format: Hardcover (576 pages)
Publisher: South-Western
Published: 08 Mar 1997

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Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series) Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series) by Dr Simon Knox, Stan Maklan

Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series)

by Dr Simon Knox, Stan Maklan


ISBN 13: 9780273631057

Format: Hardcover (288 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Mar 1998

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Building Great Customer Experiences Building Great Customer Experiences by Colin Shaw,John Ivens

Building Great Customer Experiences

by Colin Shaw,John Ivens


ISBN 13: 9780333990131

Format: Illustrated (242 pages)
Publisher: AIAA
Published: 13 Sep 2002
Other Format: Illustrated

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Strategic Customer Management: Strategizing the Sales Organization Strategic Customer Management: Strategizing the Sales Organization by Nigel F. Piercy, Nikala Lane

Strategic Customer Management: Strategizing the Sales Organization

by Nigel F. Piercy, Nikala Lane


ISBN 13: 9780199544509

Format: Illustrated (338 pages)
Publisher: OUP Oxford
Published: 12 Mar 2009

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Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management) Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management) by Jill Griffin

Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management)

by Jill Griffin


ISBN 13: 9780787963880

Format: Paperback (272 pages)
Publisher: Jossey-Bass
Published: 25 Sep 2002
Other Format: Paperback

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Return on Customer: Creating maximum value from your scarcest resource Return on Customer: Creating maximum value from your scarcest resource by Don Peppers,Martha Rogers,Ph.D.

Return on Customer: Creating maximum value from your scarcest resource

by Don Peppers,Martha Rogers,Ph.D.


ISBN 13: 9781904879343

Format: Paperback (256 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 15 Sep 2005

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