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Delivering Knock Your Socks Off Service

by Performance Research Associates

ISBN 13: 9780814473658

Format: Paperback (192 pages)
Publisher: Amacom
Published: 01 Oct 2006

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Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)

by Susan Nash, Derek Nash

ISBN 13: 9781857037838

Format: Paperback (240 pages)
Publisher: How To Books Ltd
Published: 01 May 2002

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Contagious Customer Care

by Nicky Frisby,Ian Chakravorty,Alison Lawrence

ISBN 13: 9780953728459

Format: Paperback (190 pages)
Publisher: Go MAD Books
Published: 29 Nov 2001

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Making Rain: The Secrets of Building Lifelong Client Loyalty

by Andrew Sobel

ISBN 13: 9780471264590

Format: Illustrated (256 pages)
Publisher: Wiley
Published: 18 Feb 2003

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Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred

by Michael Heppell

ISBN 13: 9780273707929

Format: Illustrated (144 pages)
Publisher: Prentice Hall
Published: 08 Jun 2006

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Marketing Services: Competing through Quality

by A. Parasuraman, Leonard L. Berry

ISBN 13: 9780029030790

Format: Hardcover (212 pages)
Publisher: The Free Press
Published: 30 Sep 1991
Other Format: Paperback

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Successful Global Account Management: Key Strategies and Tools for Managing Global Customers

by Nick Speare, Kevin Wilson

ISBN 13: 9780749436049

Format: Illustrated (264 pages)
Publisher: Kogan Page
Published: 08 Nov 2001

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Microsoft Dynamics CRM 4.0 Step by Step Book/CD Package (BPG-step by Step)

by Mike; Steger, Jim; O'Brien, Kara; Landers, Bre

ISBN 13: 9780735625761

Format: Paperback (352 pages)
Publisher: MICROSOFT PRESS
Published: 10 Sep 2008

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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks)

by Sarah Cook

ISBN 13: 9780749437923

Format: Paperback (248 pages)
Publisher: Kogan Page Ltd
Published: 31 May 2002

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Customer Is King: How to Exceed Their Expectations

by Robert Craven

ISBN 13: 9780753509685

Format: Paperback (240 pages)
Publisher: Virgin Books
Published: 10 Feb 2005

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Perfect Customer Care (Perfect S.)

by Ted Johns

ISBN 13: 9781844131532

Format: Paperback (224 pages)
Publisher: Random House Business
Published: 07 Aug 2003
Other Format: Paperback

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Thomas Teal

ISBN 13: 9780875844480

Format: Hardcover (333 pages)
Publisher: Harvard Business Review Press
Published: 01 Feb 1996

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