Buy Used and New Customer Services Books

The Customer Comes Second: Put Your People First and Watch 'em Kick Butt

by Hal Rosenbluth,Ms. Diane McFerrin Peters

ISBN 13: 9780060526566

Format: Hardcover (304 pages)
Publisher: HarperBus
Published: 20 Mar 2011
Other Format: Paperback

Save for later

One To One Future: Building Business Relationships One Customer at a Time

by Don Peppers,Martha Rogers

ISBN 13: 9780749914929

Format: Paperback (464 pages)
Publisher: Piatkus
Published: 30 May 1996
Other Format: Hardcover

Save for later

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

by Robert Spector,Patrick D. McCarthy

ISBN 13: 9780471702863

Format: Paperback (292 pages)
Publisher: John Wiley & Sons
Published: 01 Apr 2005

Save for later

Customers for Life: How to Turn That One-Time Buyer into a Customer for Life

by Carl Sewell,Paul B. Brown

ISBN 13: 9780385415033

Format: Hardcover (208 pages)
Publisher: Doubleday
Published: Sep 1990
Other Format: Paperback

Save for later

Microsoft Dynamics CRM 4 Integration Unleashed

by Marc Wolenik,Rajya Vardhan Bhaiya

ISBN 13: 9780672330544

Format: Paperback (600 pages)
Publisher: Sams
Published: 27 Oct 2009

Save for later

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger

ISBN 13: 9780743225694

Format: Hardcover (400 pages)
Publisher: The Free Press
Published: 16 Jun 2003

Save for later

How to Measure Customer Satisfaction

by John Brierley, Nigel Hill, Rob MacDougall

ISBN 13: 9780566085956

Format: Paperback (151 pages)
Publisher: Gower Publishing Ltd
Published: 29 Dec 2003
Other Format: Paperback

Save for later

The Customer Differential: The Complete Guide to Implementing Customer Relationship Management

by Melinda Nykamp

ISBN 13: 9780814406229

Format: Hardcover (224 pages)
Publisher: Amacom
Published: 01 Mar 2001

Save for later

Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces

by Sandra Vandermerwe

ISBN 13: 9781857882414

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 27 May 1999
Other Format: Illustrated

Save for later

One To One Future: Building Business Relationships One Customer at a Time

by Don Peppers,Martha Rogers

ISBN 13: 9780749913984

Format: Hardcover (464 pages)
Publisher: Piatkus
Published: 29 Sep 1994
Other Format: Paperback

Save for later

Measuring Customer Satisfaction

by Richard F. Gerson

ISBN 13: 9780749412593

Format: Paperback (144 pages)
Publisher: Kogan Page Ltd
Published: 30 Apr 1994
Other Format: Paperback

Save for later

Harvard Business Review On Customer Relationship Management

by Harvard Business Review

ISBN 13: 9781578516995

Format: Paperback (208 pages)
Publisher: Harvard Business School Press
Published: 01 Dec 2001

Save for later