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Understanding...keeping the Human Factor Alive in the digital age

by Richard Brimble with Martin Clark

ISBN 13: 9780955428906

Format: Paperback (304 pages)
Publisher: Understanding & Learning Publishing
Published: 01 Nov 2006

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Creating Customer Value: The Path to Sustainable Competitive Advantage

by Earl Naumann

ISBN 13: 9780538838474

Format: Hardcover (280 pages)
Publisher: Thomson Executive Press,U.S.
Published: 27 May 1994

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Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

by Scott Cook, Frederick F. Reichheld

ISBN 13: 9780875847450

Format: Hardcover (278 pages)
Publisher: Harvard Business School Press
Published: 01 Oct 1996

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Strategic Market Relationships: From Strategy to Implementation

by Bill Donaldson,Tom O'Toole

ISBN 13: 9780471494430

Format: Paperback (304 pages)
Publisher: John Wiley & Sons
Published: 27 Dec 2001

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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

by Pete Blackshaw

ISBN 13: 9780385522724

Format: Hardcover (208 pages)
Publisher: Broadway Business
Published: 08 Jul 2008

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Best Practices in Customer Service

by Zemke

ISBN 13: 9780814470282

Format: Paperback (425 pages)
Publisher: Amacom
Published: 01 Jan 1999

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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by Kristin J. Anderson,Ron Zemke,John Bush

ISBN 13: 9780814479704

Format: Paperback (136 pages)
Publisher: Amacom
Published: 01 Nov 1997
Other Format: Paperback

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The Art of Retail Buying: An Insider′s Guide to the Best Practices from the Industry

by Marie–Louise Jacobsen

ISBN 13: 9780470823224

Format: Vinyl Bound (416 pages)
Publisher: John Wiley & Sons
Published: 23 Jan 2009

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Creating New Clients: Marketing and Selling Professional Services

by Kevin Walker,Cliff Ferguson,Paul Denvir

ISBN 13: 9780826452535

Format: Paperback (224 pages)
Publisher: Cengage Learning
Published: 31 Jul 1998

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Service Level Agreements: Managing Cost and Quality in Service Relationships

by Andrew Hiles

ISBN 13: 9780412542404

Format: Hardcover (126 pages)
Publisher: Thomson Learning
Published: 04 Mar 1993

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Fish! for Life: A Remarkable Way to Achieve Your Dreams

by Stephen C. Lundin, John Christensen, Harry Paul

ISBN 13: 9781401300715

Format: Hardcover (144 pages)
Publisher: Hyperion Books
Published: Jan 2004
Other Format: Hardcover, Paperback

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Citizen Marketers: When People are the Message

by Ben McConnell, Jackie Huba

ISBN 13: 9781419596063

Format: Hardcover (224 pages)
Publisher: Kaplan Business
Published: 01 Dec 2006

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