Understanding...keeping the Human Factor Alive in the digital age
by Richard Brimble with Martin Clark
ISBN 13: 9780955428906
Format: Paperback (304 pages) Publisher: Understanding & Learning Publishing Published: 01 Nov 2006
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Creating Customer Value: The Path to Sustainable Competitive Advantage
by Earl Naumann
ISBN 13: 9780538838474
Format: Hardcover (280 pages) Publisher: Thomson Executive Press,U.S. Published: 27 May 1994
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)
by Scott Cook, Frederick F. Reichheld
ISBN 13: 9780875847450
Format: Hardcover (278 pages) Publisher: Harvard Business School Press Published: 01 Oct 1996
Strategic Market Relationships: From Strategy to Implementation
by Bill Donaldson,Tom O'Toole
ISBN 13: 9780471494430
Format: Paperback (304 pages) Publisher: John Wiley & Sons Published: 27 Dec 2001
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
by Pete Blackshaw
ISBN 13: 9780385522724
Format: Hardcover (208 pages) Publisher: Broadway Business Published: 08 Jul 2008
Best Practices in Customer Service
by Zemke
ISBN 13: 9780814470282
Format: Paperback (425 pages) Publisher: Amacom Published: 01 Jan 1999
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
by Kristin J. Anderson,Ron Zemke,John Bush
ISBN 13: 9780814479704
Format: Paperback (136 pages) Publisher: Amacom Published: 01 Nov 1997 Other Format: Paperback
The Art of Retail Buying: An Insider′s Guide to the Best Practices from the Industry
by Marie–Louise Jacobsen
ISBN 13: 9780470823224
Format: Vinyl Bound (416 pages) Publisher: John Wiley & Sons Published: 23 Jan 2009
Creating New Clients: Marketing and Selling Professional Services
by Kevin Walker,Cliff Ferguson,Paul Denvir
ISBN 13: 9780826452535
Format: Paperback (224 pages) Publisher: Cengage Learning Published: 31 Jul 1998
Service Level Agreements: Managing Cost and Quality in Service Relationships
by Andrew Hiles
ISBN 13: 9780412542404
Format: Hardcover (126 pages) Publisher: Thomson Learning Published: 04 Mar 1993
Fish! for Life: A Remarkable Way to Achieve Your Dreams
by Stephen C. Lundin, John Christensen, Harry Paul
ISBN 13: 9781401300715
Format: Hardcover (144 pages) Publisher: Hyperion Books Published: Jan 2004 Other Format: Hardcover, Paperback
Citizen Marketers: When People are the Message
by Ben McConnell, Jackie Huba
ISBN 13: 9781419596063
Format: Hardcover (224 pages) Publisher: Kaplan Business Published: 01 Dec 2006