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Customer Relationship Management

by Ed Peelen

ISBN 13: 9780273681779

Format: Paperback (433 pages)
Publisher: Financial Times/ Prentice Hall
Published: 12 May 2005

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The One to One Future: Building Relationships One Customer at a Time

by Don Peppers,Martha Rogers

ISBN 13: 9780385425285

Format: Hardcover (444 pages)
Publisher: Doubleday
Published: 06 Oct 1998

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Understanding...keeping the Human Factor Alive in the digital age

by Richard Brimble with Martin Clark

ISBN 13: 9780955428906

Format: Paperback (304 pages)
Publisher: Understanding & Learning Publishing
Published: 01 Nov 2006

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The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability

by John Freeland

ISBN 13: 9780071409353

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Education
Published: 16 Oct 2002

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Customer Satisfaction is Worthless Customer Loyalty is Priceless

by Jeffrey Gitomer

ISBN 13: 9781885167309

Format: Hardcover (288 pages)
Publisher: Capstone
Published: 01 Sep 1999

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S/NVQ Level 2 Customer Service (NVQ Customer Service)

by Sally Bradley

ISBN 13: 9780435465292

Format: Paperback (384 pages)
Publisher: Heinemann
Published: 29 Jun 2007
Other Format: Paperback

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Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

by Scott Cook, Frederick F. Reichheld

ISBN 13: 9780875847450

Format: Hardcover (278 pages)
Publisher: Harvard Business School Press
Published: 01 Oct 1996

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Sun Tzu: Strategies for Marketing - 12 Essential Principles for Winning the War for Customers (MARKETING/SALES/ADV & PROMO)

by . Gerald Michaelson

ISBN 13: 9780071427319

Format: Paperback (256 pages)
Publisher: McGrawHill Education
Published: 10 Nov 2003

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Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

by Don Williams,Hales

ISBN 13: 9781905823161

Format: Paperback (296 pages)
Publisher: Ecademy Press
Published: 02 Jul 2007

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Fish

by Stephen C. Lundin,Harry Paul,John Christensen

ISBN 13: 9780786866021

Format: Hardcover (112 pages)
Publisher: Hyperion
Published: 31 Dec 1998
Other Format: Hardcover, Paperback

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Meet, Greet and Prosper (Knowledge Nugget Guides)

by Roy Sheppard

ISBN 13: 9781901534054

Format: Paperback (64 pages)
Publisher: Centre Publishing
Published: 01 Nov 2002

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Building Great Customer Experiences (Beyond Philosophy)

by Colin Shaw,John Ivens

ISBN 13: 9781403939494

Format: Illustrated (240 pages)
Publisher: Palgrave Macmillan
Published: 17 Sep 2004
Other Format: Illustrated

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