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Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred by Michael Heppell

Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred

by Michael Heppell


ISBN 13: 9780273707929

Format: Illustrated (144 pages)
Publisher: Prentice Hall
Published: 08 Jun 2006

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IMOLP Customer Focus: Workbook 4 (Institute of Management Open Learning Programme S.) IMOLP Customer Focus: Workbook 4 (Institute of Management Open Learning Programme S.) by THE INSTITUTE OF MANAGEMENT, Gareth Lewis BSc (Hons) PGCE MSc MIPD

IMOLP Customer Focus: Workbook 4 (Institute of Management Open Learning Programme S.)

by THE INSTITUTE OF MANAGEMENT, Gareth Lewis BSc (Hons) PGCE MSc MIPD


ISBN 13: 9780750636636

Format: Paperback (96 pages)
Publisher: Pergamon Flexible Learning
Published: 21 Aug 1997

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Marketing Services: Competing through Quality Marketing Services: Competing through Quality by A. Parasuraman, Leonard L. Berry

Marketing Services: Competing through Quality

by A. Parasuraman, Leonard L. Berry


ISBN 13: 9780029030790

Format: Hardcover (212 pages)
Publisher: The Free Press
Published: 30 Sep 1991
Other Format: Paperback

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Successful Global Account Management: Key Strategies and Tools for Managing Global Customers Successful Global Account Management: Key Strategies and Tools for Managing Global Customers by Nick Speare, Kevin Wilson

Successful Global Account Management: Key Strategies and Tools for Managing Global Customers

by Nick Speare, Kevin Wilson


ISBN 13: 9780749436049

Format: Illustrated (264 pages)
Publisher: Kogan Page
Published: 08 Nov 2001

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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks) Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks) by Sarah Cook

Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks)

by Sarah Cook


ISBN 13: 9780749437923

Format: Paperback (248 pages)
Publisher: Kogan Page Ltd
Published: 31 May 2002

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Customer Is King: How to Exceed Their Expectations Customer Is King: How to Exceed Their Expectations by Robert Craven

Customer Is King: How to Exceed Their Expectations

by Robert Craven


ISBN 13: 9780753509685

Format: Paperback (240 pages)
Publisher: Virgin Books
Published: 10 Feb 2005

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Customer Care Customer Care by Sarah Cook

Customer Care

by Sarah Cook


ISBN 13: 9780749405359

Format: Paperback (288 pages)
Publisher: Kogan Page Ltd
Published: 30 Apr 1992
Other Format: Paperback

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Customer Care in a week 3rd edition (IAW) Customer Care in a week 3rd edition (IAW) by John Wellemin

Customer Care in a week 3rd edition (IAW)

by John Wellemin


ISBN 13: 9780340849583

Format: Paperback (96 pages)
Publisher: Hodder & Stoughton
Published: 28 Mar 2003

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Creating New Clients: Marketing and Selling Professional Services Creating New Clients: Marketing and Selling Professional Services by Kevin Walker,etc.,Cliff Ferguson,Paul Denvir

Creating New Clients: Marketing and Selling Professional Services

by Kevin Walker,etc.,Cliff Ferguson,Paul Denvir


ISBN 13: 9780304704262

Format: Paperback (208 pages)
Publisher: Cengage Learning EMEA
Published: 03 Sep 1998
Other Format: Paperback

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Up Close and Personal?: Customer Relationship Marketing at Work Up Close and Personal?: Customer Relationship Marketing at Work by Paul R Gamble,Merlin Stone,Neil Woodcock,Bryan Foss

Up Close and Personal?: Customer Relationship Marketing at Work

by Paul R Gamble,Merlin Stone,Neil Woodcock,Bryan Foss


ISBN 13: 9780749438319

Format: CD-ROM (368 pages)
Publisher: Kogan Page
Published: 03 Dec 2002
Other Format: Hardcover

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value by Thomas Teal

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Thomas Teal


ISBN 13: 9780875844480

Format: Hardcover (333 pages)
Publisher: Harvard Business Review Press
Published: 01 Feb 1996
Other Format: Paperback

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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions by Madeline Bodin

The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

by Madeline Bodin


ISBN 13: 9781578200955

Format: Paperback (232 pages)
Publisher: Crc Press
Published: 03 Jan 2002

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