Buy Used and New Customer Services Books

The Key to Great Leadership: Rediscovering the Principles of Outstanding Service

by Peter Burwash

ISBN 13: 9781887089012

Format: Paperback (160 pages)
Publisher: Torchlight Publishing,U.S.
Published: 01 Jan 1995

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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits

by Lisa Ford, David McNair, William Perry, Tony Hsieh

ISBN 13: 9781605500386

Format: Paperback (208 pages)
Publisher: Adams Media Corporation
Published: 01 Sep 2009

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Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

by Scott Cook, Frederick F. Reichheld

ISBN 13: 9780875847450

Format: Hardcover (278 pages)
Publisher: Harvard Business School Press
Published: 01 Oct 1996

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Delighting Your Customers: Keep your customers coming back, time and time again

by Susan Nash,Derek Nash

ISBN 13: 9781857035964

Format: Paperback (160 pages)
Publisher: How To Books
Published: 01 Feb 2001

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Total Access: Giving Customers What They Want in an Anytime, Anywhere World

by Regis Mckenna

ISBN 13: 9781578512447

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Mar 2002

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The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)

by Tony. Cram

ISBN 13: 9780273713012

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Oct 2010

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Brilliant Customer Service

by Debra Stevens

ISBN 13: 9780273738077

Format: Paperback (208 pages)
Publisher: Prentice Hall
Published: 28 Oct 2010

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Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One'

by Harry Alder

ISBN 13: 9780749433666

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 01 Apr 2001

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Beyond the Familiar: Long-Term Growth Through Customer Focus and Innovation

by Patrick Barwise,Sean Meehan

ISBN 13: 9780470976319

Format: Hardcover (184 pages)
Publisher: John Wiley & Sons
Published: 11 Mar 2011

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Horizontal Management: Beyond Total Customer Satisfaction

by D.Keith Denton

ISBN 13: 9780669269369

Format: Hardcover (211 pages)
Publisher: New Lexington Press
Published: 28 Jan 1991

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Service Strategy (Financial Times Series)

by Jacques Horovitz

ISBN 13: 9780273675839

Format: Hardcover (205 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Nov 2004

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Living Supply Chains: How to Mobilize the Enterprise Around Delivering What Your Customers Want (Financial Times Series)

by John Gattorna

ISBN 13: 9780273706144

Format: Hardcover (352 pages)
Publisher: Financial Times/ Prentice Hall
Published: 18 May 2006

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