Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press)
by James Teboul
ISBN 13: 9780230006607
Format: Illustrated (160 pages) Publisher: Palgrave Macmillan Published: 13 Oct 2006
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The Kaizen Blitz: Accelerating Breakthroughs in Productivity and Performance (National Association of Manufacturers)
by Anthony C. Laraia,Patricia E. Moody,Robert W. Hall
ISBN 13: 9780471246480
Format: Hardcover (304 pages) Publisher: John Wiley & Sons Published: 22 Mar 1999
Firing on All Cylinders
by Clemmer
ISBN 13: 9780786303564
Format: Paperback (392 pages) Publisher: Irwin Professional Publishing Published: 01 Oct 1994 Other Format: Hardcover, Paperback
Six Sigma Demystified: A Self-Teaching Guide
by Paul Keller
ISBN 13: 9780071445443
Format: Paperback (504 pages) Publisher: McGraw-Hill Education Published: 01 Jan 2005
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed (CAREER (EXCLUDE VGM))
by George, Michael L. Michael L. George,
ISBN 13: 9780071441193
Format: paperback Publisher: McGraw-Hill
Relationship Marketing: Text and Cases (CIM Professional Development S.)
by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne
ISBN 13: 9780750636261
Format: Hardcover (524 pages) Publisher: Routledge Published: 13 May 1999
Quality Imperative ("Business Week" Guides)
by "Business Week"
ISBN 13: 9780070093454
Format: Paperback (214 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Jan 1994
Six Sigma Execution: How the World's Greatest Companies Live and Breathe Six Sigma
by George Eckes
ISBN 13: 9780071453646
Format: Hardcover (224 pages) Publisher: McGraw-Hill Education Published: 01 Aug 2005
The Pursuit of Quality
by Brett Whitford
ISBN 13: 9780132559287
Format: Paperback (593 pages) Publisher: Prentice-Hall Published: 04 Aug 1996
Total Quality Management: The Route to Improving Performance
by John Oakland
ISBN 13: 9780893973865
Format: Hardcover (463 pages) Publisher: Nichols Publishing Company Published: 31 Dec 1993 Other Format: Hardcover
ISO 14000 and ISO 9000
by Brian Rothery
ISBN 13: 9780566076480
Format: Hardcover (288 pages) Publisher: Gower Publishing Ltd Published: 25 Jan 1996
ISO 9001:2000 in Brief
by Ray Tricker, Bruce Sherring-Lucas
ISBN 13: 9780750648141
Format: Paperback (144 pages) Publisher: Butterworth-Heinemann Ltd Published: 14 Dec 2001 Other Format: Paperback