Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization

by JimClemmer (Author), Barry Sheehy (Author)

• Used

  Hardcover
  1991

  $9.35

  If a company is to grow and prosper in today's world economy, the quality of its products and services must continually be improving. This book aims to demonstrate how to focus on your customer's requirements and put together a programme which will develop your customer service and improve quality and organizational effectiveness. An outline of the necessary steps for improvement is provided, together with examples of what other companies are doing and a discussion of the pitfalls to be avoided.

• Used

  Paperback
  1994

  $6.79

  This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.

• Used

  Hardcover
  1992

  $4.38

• New

  Paperback
  1992

  $17.76