Firing on All Cylinders: The Service/Quality System for High-Powered Corporate PERFORMANCE

by Barry Sheehy (Author), Barry Sheehy (Author), Jim Clemmer (Author)

• Used

  Paperback
  1992

  $4.69

• Used

  Paperback
  1994

  $6.93

  This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.

• Used

  Hardcover
  1992

  $4.32

• New

  Paperback
  1992

  $17.50