Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press)
by James Teboul
ISBN 13: 9780230006607
Format: Illustrated (160 pages) Publisher: Palgrave Macmillan Published: 13 Oct 2006
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Six Sigma Demystified: A Self-Teaching Guide
by Paul Keller
ISBN 13: 9780071445443
Format: Paperback (504 pages) Publisher: McGraw-Hill Education Published: 01 Jan 2005
Relationship Marketing: Text and Cases (CIM Professional Development S.)
by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne
ISBN 13: 9780750636261
Format: Hardcover (524 pages) Publisher: Routledge Published: 13 May 1999
The Deming Management Method
by W. Edwards Deming, Mary Walton
ISBN 13: 9780399550003
Format: Paperback (288 pages) Publisher: Perigee Books Published: Sep 1986 Other Format: Hardcover
Quality Imperative ("Business Week" Guides)
by "Business Week"
ISBN 13: 9780070093454
Format: Paperback (214 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Jan 1994
The Quality Pocketbook (Management Pocketbooks)
by Phil Hailstone, Anthony Mitchell
ISBN 13: 9781870471213
Format: Paperback (112 pages) Publisher: Management Pocketbooks Published: 03 Jan 1998
Six Sigma Execution: How the World's Greatest Companies Live and Breathe Six Sigma
by George Eckes
ISBN 13: 9780071453646
Format: Hardcover (224 pages) Publisher: McGraw-Hill Education Published: 01 Aug 2005
Firing on All Cylinders
by Clemmer
ISBN 13: 9780786303564
Format: Paperback (392 pages) Publisher: Irwin Professional Publishing Published: 01 Oct 1994 Other Format: Hardcover, Paperback
ISO 14000 and ISO 9000
by Brian Rothery
ISBN 13: 9780566076480
Format: Hardcover (288 pages) Publisher: Gower Publishing Ltd Published: 25 Jan 1996
Total Quality Management: The Route to Improving Performance
by John Oakland
ISBN 13: 9780893973865
Format: Hardcover (463 pages) Publisher: Nichols Publishing Company Published: 31 Dec 1993 Other Format: Hardcover
ISO 9001:2000 in Brief
by Ray Tricker, Bruce Sherring-Lucas
ISBN 13: 9780750648141
Format: Paperback (144 pages) Publisher: Butterworth-Heinemann Ltd Published: 14 Dec 2001 Other Format: Paperback
Competing for Quality: Manager's Guide to Market Testing
by L. Barker
ISBN 13: 9780582236882
Format: Paperback (196 pages) Publisher: Financial Times/ Prentice Hall Published: 08 Nov 1993