Service Level Agreements: Managing Cost and Quality in Service Relationships
by Andrew Hiles
ISBN 13: 9780412542404
Format: Hardcover (126 pages) Publisher: Thomson Learning Published: 04 Mar 1993
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Fast Track to Quality: A 12-month Program for Small to Mid-sized Businesses
by Roger Tunks
ISBN 13: 9780070654761
Format: Hardcover (292 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Jul 1992
The Little Black Book of Project Management
by Thomsett
ISBN 13: 9780814471371
Format: Paperback (192 pages) Publisher: Amacom Published: 01 Apr 2002 Other Format: Illustrated
Toyota Under Fire: Lessons for Turning Crisis into Opportunity
by Jeffrey Liker,Timothy N. Ogden
ISBN 13: 9780071762991
Format: Hardcover (237 pages) Publisher: McGraw-Hill Professional Published: 01 Apr 2011
What is Lean Six Sigma
by Mike L. George
ISBN 13: 9780071426688
Format: Paperback (96 pages) Publisher: McGraw-Hill Education Published: 17 Nov 2003
Deming's Profound Changes: When Will the Sleeping Giant Awaken?
by Kenneth T. Delavigne
ISBN 13: 9780132926904
Format: Facsimile::Illustrated (304 pages) Publisher: Pearson Technology Group Published: 20 May 1994
Reengineering and Total Quality in Schools (Schools Management Solutions)
by Brent.(Edi Davies,John West-Burnham
ISBN 13: 9780273624103
Format: Paperback (256 pages) Publisher: Financial Times/ Prentice Hall Published: 06 Dec 1996
What Is Six Sigma? (GENERAL FINANCE & INVESTING)
by Pete Pande
ISBN 13: 9780071381857
Format: Paperback (96 pages) Publisher: McGrawHill Education Published: 16 Nov 2001
Quality and Excellence in Human Services (Wiley Series in Clinical Psychology)
by Paul Dickens
ISBN 13: 9780471940548
Format: Paperback (220 pages) Publisher: Wiley–Blackwell Published: 11 Mar 1994
Quality Without Tears: The Art of Hassle-Free Management (GENERAL FINANCE & INVESTING)
by Philip B. Crosby
ISBN 13: 9780070145115
Format: Paperback (224 pages) Publisher: McGraw Hill Published: 30 Jun 1995 Other Format: Hardcover, Paperback
Relationship Marketing (Professional Development S.)
by Martin Christopher,Adrian Payne,David Ballantyne
ISBN 13: 9780750609784
Format: Paperback (204 pages) Publisher: Butterworth-Heinemann Ltd Published: 25 Feb 1993
Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor)
by Paul Harsin, Ray W. Wilson
ISBN 13: 9780527763442
Format: Paperback (168 pages) Publisher: Productivity Press Published: 01 Jan 1998