Services Marketing - International Edition
by K. Hoffman, John E.G Bateson, Emma H. Wood, Alexandra J. Kenyon
ISBN 13: 9781844808137
Format: Paperback (250 pages) Publisher: Cengage Learning EMEA Published: 24 Mar 2009
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Essentials of Services Marketing: Concepts, Strategies and Cases
by K. Hoffman,John E.G. Bateson
ISBN 13: 9780324422832
Format: Paperback (608 pages) Publisher: South-Western, Division of Thomson Learning Published: 16 Dec 2005 Other Format: Hardcover
Ise Marketing Principles and Best Practice
by K. Hoffman,Michael R. Czinkota
ISBN 13: 9780324225181
Format: Paperback (640 pages) Publisher: South-Western, Division of Thomson Learning Published: 04 Feb 2004