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Category Killers: The Retail Revolution and Its Impact on Consumer Culture

by Robert Spector

ISBN 13: 9781578519606

Format: Hardcover (272 pages)
Publisher: Harvard Business School Press
Published: 01 Jan 2005

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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (Norddstrom Way)

by Robert Spector,Patrick D. McCarthy

ISBN 13: 9780471354864

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 16 Dec 1999
Other Format: Hardcover

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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company

by Robert Spector, Patrick D. McCarthy

ISBN 13: 9780471584964

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 14 Nov 1995

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Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers

by Robert Spector

ISBN 13: 9780738208039

Format: Paperback (304 pages)
Publisher: Perseus Books
Published: 27 Nov 2002

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