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Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers

by Robert Spector

ISBN 13: 9780738208039

Format: Paperback (304 pages)
Publisher: Perseus Books
Published: 27 Nov 2002

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Amazon.Com: Get Big Fast - Inside the Revolutionary Business Model That Changed the World

by Robert Spector

ISBN 13: 9780712669672

Format: Paperback (261 pages)
Publisher: Random House Business Books
Published: 19 Mar 2001

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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company

by Robert Spector, Patrick D. McCarthy

ISBN 13: 9780471584964

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 14 Nov 1995

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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company

by Robert Spector

ISBN 13: 9780471355946

Format: Hardcover (226 pages)
Publisher: John Wiley & Sons
Published: 21 Nov 2000

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