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by Robert Spector

ISBN 13: 9780712684583

Format: Hardcover (272 pages)
Publisher: Random House Business Books
Published: 23 Mar 2000

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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company

by Robert Spector, Patrick D. McCarthy

ISBN 13: 9780471584964

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 14 Nov 1995

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The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry

by Robert Spector, Patrick D. McCarthy

ISBN 13: 9781118076675

Format: Paperback (240 pages)
Publisher: John Wiley & Sons
Published: 11 Apr 2012

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Welcomer Edge: Unlocking the Secrets to Repeat Business

by Richard R. Shapiro

ISBN 13: 9781936467242

Format: Paperback (248 pages)
Publisher: Vantage Point
Published: Feb 2012

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Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers

by Robert Spector

ISBN 13: 9780738208039

Format: Paperback (304 pages)
Publisher: Perseus Books
Published: 27 Nov 2002

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