Services Marketing: People, Technology, Strategy
by Jochen Wirtz, Christopher H. Lovelock
ISBN 13: 9780132056762
Format: Paperback (672 pages) Publisher: Pearson Education Published: 26 Sep 2006 Other Format: Hardcover, Paperback
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Essentials of Services Marketing
by Jochen Wirtz,Patricia Chew,Christopher Lovelock
ISBN 13: 9789810686185
Format: Paperback (679 pages) Publisher: Pearson Education Published: 10 Jul 2012
by Christopher Lovelock, Jochen Wirtz
ISBN 13: 9780273756064
Format: Paperback (648 pages) Publisher: Pearson Education Published: 13 Dec 2011