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Call Center Performance Enhancement Using Simulation and Modeling (Customer Access Management) Call Center Performance Enhancement Using Simulation and Modeling (Customer Access Management) by Jon Anton, Bill Hall, Vivek Bapat

Call Center Performance Enhancement Using Simulation and Modeling (Customer Access Management)

by Jon Anton, Bill Hall, Vivek Bapat


ISBN 13: 9781557531827

Format: Paperback (180 pages)
Publisher: Purdue University Press
Published: 30 Nov 1999

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Used : $119.93  
 
Used : $119.93