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Call Center Performance Enhancement Using Simulation and Modeling (Customer Access Management)

Call Center Performance Enhancement Using Simulation and Modeling (Customer Access Management)

by JonAnton (Author), Bill Hall (Author), VivekBapat (Author)

$119.93

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1 in stock

More Information

Format: Paperback
 Pages: 180
 Publisher: Purdue University Press
Published: 30 Nov 1999
ISBN 10: 155753182X
ISBN 13: 9781557531827