Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by Robert Bacal
ISBN 13: 9780071444538
Format: Paperback (240 pages) Publisher: McGraw-Hill Education Published: 16 Feb 2005
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Coaching for Performance: GROWing Human Potential and Purpose - the Principles and Practice of Coaching and Leadership (4th Edition) (People Skills ... and Practices of Coaching and Leadership
by John Whitmore
ISBN 13: 9781857885354
Format: Paperback (244 pages) Publisher: Nicholas Brealey Publishing Published: 14 May 2009
Zap the Gaps!: Target Higher Performance and Achieve It!
by Dana Robinson,Jim Robinson
ISBN 13: 9780060503000
Format: Illustrated (140 pages) Publisher: HarperCollins Publishers (Australia) Pty Ltd Published: Jul 2002
Assertive Discipline: Positive Behavior Management for Today's Classroom
by Lee Canter,Marlene Canter
ISBN 13: 9781572710351
Format: Paperback (234 pages) Publisher: Canter & Assoc Published: Jun 2001
The Essence of Effective Communication (Essence of Management Series)
by Ron Ludlow,Fergus Panton
ISBN 13: 9780132848787
Format: Paperback (162 pages) Publisher: Prentice Hall Trade Published: 01 Jan 1992
Functional Skills: English Level 2
by Roslyn Whitley Willis
ISBN 13: 9781904995500
Format: Paperback (192 pages) Publisher: Lexden Publishing Limited Published: 16 Oct 2008
The Freelance Writer's Handbook: How to turn your writing skills into a successful business
by Andrew Crofts
ISBN 13: 9780749927639
Format: Paperback (240 pages) Publisher: Piatkus Published: 04 Jan 2007 Other Format: Paperback
Put It In Writing
by Albert Joseph
ISBN 13: 9780070393080
Format: Paperback (280 pages) Publisher: McGraw-Hill Education Published: 16 Jun 1998
The New Leaders: Styles and Strategies for Success
by Paul Taffinder
ISBN 13: 9780749413811
Format: Hardcover (250 pages) Publisher: Kogan Page Ltd Published: 29 Jun 1995 Other Format: Paperback
Topgrading: How Leading Companies Win by Hiring, Coaching and Keeping the Best People
by Bradford D. Smart
ISBN 13: 9781591840817
Format: Illustrated (592 pages) Publisher: Portfolio Published: 01 Jan 2005 Other Format: Hardcover
Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation
by Georg von Krogh,Kazuo Ichijo,Ikujiro Nonaka
ISBN 13: 9780195126167
Format: Hardcover (302 pages) Publisher: OUP USA Published: 18 May 2000
Inside Steve's Brain
by Leander Kahney
ISBN 13: 9781591841982
Format: Hardcover (294 pages) Publisher: Portfolio Published: 17 Apr 2008