Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide
by William Durr
ISBN 13: 9780929870571
Format: Paperback (175 pages) Publisher: Advanstar Communications Inc Published: 21 Sep 2000
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Blueprints for High Availability: Designing Resilient Distributed Systems
by Evan Marcus,Hal Stern
ISBN 13: 9780471356011
Format: Hardcover (368 pages) Publisher: John Wiley & Sons Published: 22 Feb 2000
Strategies for Creative Problem-Solving
by H. Scott Fogler, Steven E. LeBlanc
ISBN 13: 9780131793187
Format: Paperback (224 pages) Publisher: Prentice Hall Published: 22 Aug 1994
The Hamster Revolution: How to Manage Your Email Before it Manages You
by Mike Song,Vicki Halsey,Tim Burress
ISBN 13: 9781576754375
Format: Hardcover (144 pages) Publisher: Berrett-Koehler Publishers Published: 16 Jan 2007
The official introduction to the ITIL service lifecycle
by OGC - Office of Government Commerce
ISBN 13: 9780113310616
Format: Paperback (247 pages) Publisher: Stationery Office Published: 30 May 2007
Amazon Hacks: 100 Industrial-Strength Tips & Tools
by Paul Bausch
ISBN 13: 9780596005429
Format: Illustrated (304 pages) Publisher: O'Reilly Media Published: 20 Aug 2003
PC Fear Factor: The Ultimate PC Disaster Prevention Guide
by Alan Luber
ISBN 13: 9780789728258
Format: Paperback (384 pages) Publisher: QUE Published: 24 Oct 2002
The Nudist On The Lateshift: and Other Tales of Silicon Valley
by Po Bronson
ISBN 13: 9780436204777
Format: Paperback (288 pages) Publisher: Secker Published: 15 Jul 1999 Other Format: Paperback
GCSE Business and Communication Systems: Student Book
by Glynis Frater
ISBN 13: 9780748770984
Format: Paperback (320 pages) Publisher: Nelson Thornes Ltd Published: 11 Jul 2003
E-commerce: Business, Technology, Society
by Kenneth C. Laudon, Jeffrey Travis
ISBN 13: 9780201748154
Format: Hardcover (800 pages) Publisher: Prentice Hall Published: 13 Nov 2001 Other Format: Hardcover
e-Retailing (Routledge Ebusiness)
by Charles Dennis,Tino Fenech,Bill Merrilees
ISBN 13: 9780415311427
Format: Paperback (316 pages) Publisher: Routledge Published: 26 Aug 2004
Managing Technology in the Operations Function (Securities Institute Operations Management)
by David Loader
ISBN 13: 9780750654852
Format: Paperback (246 pages) Publisher: Butterworth-Heinemann Published: 06 Nov 2002