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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library) Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library) by Stephen Coscia

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)

by Stephen Coscia


ISBN 13: 9781578200467

Format: Paperback (142 pages)
Publisher: Routledge
Published: 11 Jan 1999

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Align IT: Business Impact Through IT Align IT: Business Impact Through IT by Richard Wyatt-Haines

Align IT: Business Impact Through IT

by Richard Wyatt-Haines


ISBN 13: 9780470030394

Format: Paperback (472 pages)
Publisher: John Wiley & Sons
Published: 13 Apr 2007

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Net, Blogs and Rock 'n' Roll: How Digital Discovery Works and What It Means for Consumers, Creators and Culture Net, Blogs and Rock 'n' Roll: How Digital Discovery Works and What It Means for Consumers, Creators and Culture by David Jennings

Net, Blogs and Rock 'n' Roll: How Digital Discovery Works and What It Means for Consumers, Creators and Culture

by David Jennings


ISBN 13: 9781857883985

Format: Paperback (258 pages)
Publisher: Nicholas Brealey Publishing
Published: 24 Sep 2007

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Managing Information Systems: An Organisational Perspective Managing Information Systems: An Organisational Perspective by David Boddy,Albert Boonstra,Graham Kennedy

Managing Information Systems: An Organisational Perspective

by David Boddy,Albert Boonstra,Graham Kennedy


ISBN 13: 9780273655954

Format: Paperback (276 pages)
Publisher: Financial Times/ Prentice Hall
Published: 07 Dec 2001

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Marketing Management: Analysis, Planning, Implementation and Control (Prentice-Hall series in marketing) Marketing Management: Analysis, Planning, Implementation and Control (Prentice-Hall series in marketing) by Philip Kotler

Marketing Management: Analysis, Planning, Implementation and Control (Prentice-Hall series in marketing)

by Philip Kotler


ISBN 13: 9780130980052

Format: Paperback (800 pages)
Publisher: Pearson Education (US)
Published: Nov 1993
Other Format: Paperback

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Making the Invisible Visible: How Companies Win with the Right Information, People and IT Making the Invisible Visible: How Companies Win with the Right Information, People and IT by David Marchand,Donald A. Marchand,William J. Kettinger

Making the Invisible Visible: How Companies Win with the Right Information, People and IT

by David Marchand,Donald A. Marchand,William J. Kettinger


ISBN 13: 9780471496090

Format: Illustrated (324 pages)
Publisher: John Wiley & Sons
Published: 26 Feb 2001

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Intellectual Capital: Core Asset for the Third Millennium: Core Asset for the Third Millennium Enterprise Intellectual Capital: Core Asset for the Third Millennium: Core Asset for the Third Millennium Enterprise by Annie Brooking

Intellectual Capital: Core Asset for the Third Millennium: Core Asset for the Third Millennium Enterprise

by Annie Brooking


ISBN 13: 9781861520234

Format: Hardcover (224 pages)
Publisher: Thomson Learning
Published: 30 May 1996

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The Search: How Google and Its Rivals Rewrote the Rules of Business and Transformed Our Culture The Search: How Google and Its Rivals Rewrote the Rules of Business and Transformed Our Culture by John Battelle

The Search: How Google and Its Rivals Rewrote the Rules of Business and Transformed Our Culture

by John Battelle


ISBN 13: 9781857883619

Format: Hardcover (288 pages)
Publisher: Nicholas Brealey Publishing
Published: 12 Sep 2005
Other Format: Paperback

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The E-Commerce Book: Building the E-Empire (Communications Networking and Multimedia) The E-Commerce Book: Building the E-Empire (Communications Networking and Multimedia) by Juanita Ellis,Steffano Korper

The E-Commerce Book: Building the E-Empire (Communications Networking and Multimedia)

by Juanita Ellis,Steffano Korper


ISBN 13: 9780124211605

Format: Hardcover (300 pages)
Publisher: Academic Press Inc
Published: 23 Aug 1999
Other Format: Hardcover

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ITIL Service Transition ITIL Service Transition by Shirley Lacy,Ivor Macfarlane

ITIL Service Transition

by Shirley Lacy,Ivor Macfarlane


ISBN 13: 9780113310487

Format: Paperback (272 pages)
Publisher: TSO
Published: 30 May 2007

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The Search: How Google and Its Rivals Rewrote the Rules of Business and Transformed Our Culture The Search: How Google and Its Rivals Rewrote the Rules of Business and Transformed Our Culture by John Battelle

The Search: How Google and Its Rivals Rewrote the Rules of Business and Transformed Our Culture

by John Battelle


ISBN 13: 9781857883626

Format: Paperback (336 pages)
Publisher: Nicholas Brealey Publishing
Published: 14 Sep 2006
Other Format: Hardcover

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Putting Systems to Work Putting Systems to Work by Derek K. Hitchins

Putting Systems to Work

by Derek K. Hitchins


ISBN 13: 9780471934264

Format: Paperback (342 pages)
Publisher: John Wiley & Sons
Published: 10 Mar 1992

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