The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
by Madeline Bodin
ISBN 13: 9781578200955
Format: Paperback (232 pages) Publisher: Crc Press Published: 03 Jan 2002
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Negotiation, Auctions, and Market Engineering: International Seminar, Dagstuhl Castle, Germany, November 12-17, 2006, Revised Selected Papers (Lecture Notes in Business Information Processing)
by Henner Gimpel,Nicolas R. Jennings,Gregory E. Kersten,Axel Ockenfels,Christof Weinhardt
ISBN 13: 9783540775539
Format: Paperback (248 pages) Publisher: Springer Published: 23 Jan 2008
Organizational Simulation: 44 (Wiley Series in Systems Engineering and Management)
by Rouse,Boff
ISBN 13: 9780471681632
Format: Illustrated (688 pages) Publisher: John Wiley & Sons Published: 09 Jun 2005
Bills Gates Speaks: Insight from the World's Greatest Entrepreneur
by Janet Lowe
ISBN 13: 9780471401698
Format: Paperback (272 pages) Publisher: John Wiley & Sons Published: 09 Feb 2001 Other Format: Hardcover
Blackwell Encyclopedic Dictionary of Management Information Systems (Blackwell Encyclopedia of Management)
by Gordon B. Davis
ISBN 13: 9780631214847
Format: Illustrated (272 pages) Publisher: Wiley-Blackwell Published: 14 May 1999
Information Systems Management Practices: Management Practices in Action (Wiley Series in Computing & Information Processing)
by Robert K. Wysocki
ISBN 13: 9780471503743
Format: Paperback (188 pages) Publisher: John Wiley & Sons Published: 21 Feb 1990
Management Information Systems
by Terry Lucey
ISBN 13: 9781844801268
Format: Paperback (376 pages) Publisher: Cengage Learning EMEA Published: 11 Nov 2004 Other Format: Hardcover, Paperback
Internet Governance: Infrastructure and Institutions
by Lee A. Bygrave,Jon Bing
ISBN 13: 9780199561131
Format: Illustrated (262 pages) Publisher: OUP Oxford Published: 22 Jan 2009
e-Enterprise: Business Models, Architecture, and Components: 2 (Breakthroughs in Application Development, Series Number 2)
by Faisal Hoque
ISBN 13: 9780521774871
Format: Illustrated (306 pages) Publisher: Cambridge University Press Published: 28 Feb 2000
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by Keith Dawson
ISBN 13: 9781578203055
Format: Paperback (284 pages) Publisher: Crc Press Published: 20 Nov 2003 Other Format: Paperback
Handbook of Scheduling: Algorithms, Models, and Performance Analysis (Chapman & Hall/CRC Computer and Information Science)
by
ISBN 13: 9781584883975
Format: Hardcover (1120 pages) Publisher: Chapman and Hall/CRC Published: 27 Apr 2004
Virtual Society?: Technology, Cyberbole, Reality
ISBN 13: 9780199248766
Format: Paperback (368 pages) Publisher: OUP Oxford Published: 26 Sep 2002