The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by Keith Dawson
ISBN 13: 9781578203055
Format: Paperback (284 pages) Publisher: Crc Press Published: 20 Nov 2003 Other Format: Paperback
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IT Manager's Handbook: The Business Edition
by Bill Holtsnider,Brian D. Jaffe
ISBN 13: 9780123751102
Format: Illustrated (390 pages) Publisher: Morgan Kaufmann Published: 17 Nov 2009
The Strategy Game: An Interactive Business Game Where You Make or Break the Company
by Craig R. Hickman,Craig R. Hickman
ISBN 13: 9780070287259
Format: Paperback (260 pages) Publisher: McGraw-Hill Published: 19 Sep 1994
The Technology M&A Guidebook: 3 (Wiley Mergers and Acquisitions Library)
by Ed Paulson,Court Huber
ISBN 13: 9780471360100
Format: Hardcover (432 pages) Publisher: John Wiley & Sons, Inc. Published: 21 Nov 2000
Usability: Turning Technologies into Tools
by Paul S. Adler,Terry A. Winograd
ISBN 13: 9780195075106
Format: Hardcover (224 pages) Publisher: Oxford University Press Published: 01 Jun 1992
The Synchronous Trainer's Survival Guide: Facilitating Successful Live and Online Courses, Meetings, and Events
by Jennifer Hofmann
ISBN 13: 9780787969431
Format: Illustrated (160 pages) Publisher: Pfeiffer Published: 19 Sep 2003
Knowledge Management: An Evolutionary View (Advances in Management Information Systems)
by Irma Becerra-Fernandez, Dorothy E. Leidner
ISBN 13: 9780765616371
Format: Hardcover (330 pages) Publisher: M.E. Sharpe Published: 15 Mar 2008
Information Theoretic Security: Second International Conference, ICITS 2007, Madrid, Spain, May 25-29, 2007, Revised Selected Papers (Lecture Notes in Computer Science / Security and Cryptology): 4883
by Yvo Desmedt
ISBN 13: 9783642102295
Format: Paperback (224 pages) Publisher: Springer Published: 02 Nov 2009
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
by Madeline Bodin
ISBN 13: 9781578200955
Format: Paperback (232 pages) Publisher: Crc Press Published: 03 Jan 2002
Bills Gates Speaks: Insight from the World's Greatest Entrepreneur
by Janet Lowe
ISBN 13: 9780471401698
Format: Paperback (272 pages) Publisher: John Wiley & Sons Published: 09 Feb 2001 Other Format: Hardcover
Blackwell Encyclopedic Dictionary of Management Information Systems (Blackwell Encyclopedia of Management)
by Gordon B. Davis
ISBN 13: 9780631214847
Format: Illustrated (272 pages) Publisher: Wiley-Blackwell Published: 14 May 1999
Telework and Social Change: How Technology is Reshaping the Boundaries Between Home and Work
by Nicole B. Ellison
ISBN 13: 9780275978006
Format: Hardcover (184 pages) Publisher: Praeger Published: 30 Nov 2004