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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)

by Stephen Coscia

ISBN 13: 9781578200467

Format: Paperback (142 pages)
Publisher: Routledge
Published: 11 Jan 1999

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The Pims Principles: Linking Strategy to Performance

by Bradley T. Gale, Robert D. Buzzell

ISBN 13: 9780029044308

Format: Hardcover (322 pages)
Publisher: Macmillan USA
Published: 10 Aug 1987

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Impact Assessment for Development Agencies: Learning to Value Change (Oxfam Development Guideline)

by Chris Roche

ISBN 13: 9780855984182

Format: Paperback (322 pages)
Publisher: Oxfam
Published: 11 Nov 1999

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World Wide Web Marketing [2nd Edition]

by Jim Sterne

ISBN 13: 9780471315612

Format: Paperback (416 pages)
Publisher: John Wiley & Sons
Published: 29 Oct 1998

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Socialnomics: How Social Media Transforms the Way We Live and Do Business

by Erik Qualman

ISBN 13: 9780470477236

Format: Hardcover (288 pages)
Publisher: John Wiley & Sons
Published: 08 Sep 2009

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XForms Essentials: Gathering and Managing XML Information

by Micah Dubinko

ISBN 13: 9780596003692

Format: Illustrated (240 pages)
Publisher: O'Reilly Media
Published: 27 Aug 2003

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Management Information Systems

by T. Lucey

ISBN 13: 9780826454072

Format: Paperback (287 pages)
Publisher: Cengage Learning EMEA
Published: 25 Jan 2001
Other Format: Hardcover, Paperback

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Internet Marketing: How to Get a Website that Works for Your Business

by Nigel T. Packer

ISBN 13: 9780716030201

Format: Paperback (256 pages)
Publisher: Elliot Right Way Books
Published: 28 Aug 2008

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Effective Measurement and Management of IT Costs and Benefits (Computer Weekly Professional)

by Dan Remenyi, Zahir Irani, Arthur Money, Michael Sherwood-Smith

ISBN 13: 9780750644204

Format: Hardcover (384 pages)
Publisher: Butterworth-Heinemann
Published: 10 Jul 2000
Other Format: Paperback

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Evolve: Succeeding in the Digital Culture of Tomorrow

by Rosabeth Moss Kanter

ISBN 13: 9781578514397

Format: Hardcover (368 pages)
Publisher: Harvard Business School Press
Published: 01 Jan 2001

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Facebook Marketing: Leverage Social Media to Grow Your Business

by Steven Holzner

ISBN 13: 9780789738028

Format: Paperback (288 pages)
Publisher: QUE
Published: 28 Aug 2008

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Essential Computers: Creating Presentations

by DK

ISBN 13: 9780751309997

Format: Paperback (72 pages)
Publisher: DK
Published: 01 Jun 2000

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