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Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive

by Jim Sterne

ISBN 13: 9780471382584

Format: Paperback (368 pages)
Publisher: John Wiley & Sons
Published: 01 Jun 2000

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Making IT Count (100 Cases): Strategy, Delivery, Infrastructure (Computer Weekly Professional)

by Leslie Willcocks, Nancy Olson, Peter Petherbridge

ISBN 13: 9780750648219

Format: Paperback (288 pages)
Publisher: A Butterworth-Heinemann Title
Published: 07 Aug 2002

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Managing Technology for Corporate Success

by Chris Floyd

ISBN 13: 9780566079917

Format: Hardcover (288 pages)
Publisher: Gower Publishing Ltd
Published: 18 Dec 1997

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Guerrilla Marketing: Cutting-edge strategies for the 21st century

by Jay Levinson

ISBN 13: 9780749928117

Format: Paperback (384 pages)
Publisher: Piatkus
Published: 03 May 2007

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Wave Three: New Era in Network Marketing

by Richard Poe

ISBN 13: 9781559585019

Format: Paperback (288 pages)
Publisher: Prima Lifestyles
Published: 25 Apr 1995

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Guerrilla Marketing on the Internet: The Complete Guide to Making Money On-line

by Jay Conrad Levinson

ISBN 13: 9780749915179

Format: Paperback (320 pages)
Publisher: Piatkus
Published: 29 Jun 1995

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Macromedia Flash 8 for Windows and Macintosh: Visual QuickStart Guide (Visual QuickStart Guides)

by Katherine Ulrich

ISBN 13: 9780321349637

Format: Paperback (592 pages)
Publisher: Peachpit Press
Published: 14 Dec 2005

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Management Information Systems, 7th Ed.

by Kenneth C. Laudon, Jane P. Laudon

ISBN 13: 9780130330666

Format: Hardcover (584 pages)
Publisher: Pearson
Published: 27 Jun 2001
Other Format: Hardcover, Paperback

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Global Business Information Technology: An Integrated Systems Approach

by Prof Geoffrey Elliott

ISBN 13: 9780321270122

Format: Paperback (520 pages)
Publisher: Addison Wesley
Published: 06 May 2004

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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)

by Stephen Coscia

ISBN 13: 9781578200467

Format: Paperback (142 pages)
Publisher: Routledge
Published: 11 Jan 1999

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The Pims Principles: Linking Strategy to Performance

by Bradley T. Gale, Robert D. Buzzell

ISBN 13: 9780029044308

Format: Hardcover (322 pages)
Publisher: Macmillan USA
Published: 10 Aug 1987

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Meatball Sundae: Is Your Marketing Out of Sync?

by Seth Godin

ISBN 13: 9781591841746

Format: Hardcover (232 pages)
Publisher: Portfolio
Published: 27 Dec 2007
Other Format: Hardcover, Paperback

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