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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)

by Stephen Coscia

ISBN 13: 9781578200467

Format: Paperback (142 pages)
Publisher: Routledge
Published: 11 Jan 1999

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The Pims Principles: Linking Strategy to Performance

by Bradley T. Gale, Robert D. Buzzell

ISBN 13: 9780029044308

Format: Hardcover (322 pages)
Publisher: Macmillan USA
Published: 10 Aug 1987

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Impact Assessment for Development Agencies: Learning to Value Change (Oxfam Development Guideline)

by Chris Roche

ISBN 13: 9780855984182

Format: Paperback (322 pages)
Publisher: Oxfam
Published: 11 Nov 1999

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Socialnomics: How Social Media Transforms the Way We Live and Do Business

by Erik Qualman

ISBN 13: 9780470477236

Format: Hardcover (288 pages)
Publisher: John Wiley & Sons
Published: 08 Sep 2009

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The Rise of the Network Society: Economy, Society and Culture v.1: The Information Age (Information Age Series)

by Manuel Castells

ISBN 13: 9780631221401

Format: Paperback (624 pages)
Publisher: Wiley–Blackwell
Published: 01 Jun 2000
Other Format: Paperback

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Essentials of Management Information Systems, 4th Ed.: International Edition

by Jane P. Laudon, Kenneth C. Laudon

ISBN 13: 9780130199461

Format: Paperback (576 pages)
Publisher: Pearson
Published: 01 Jun 2000

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Managing IT as a Business: A Survival Guide for CEOs

by Mark D. Lutchen

ISBN 13: 9780471471042

Format: Illustrated (258 pages)
Publisher: John Wiley & Sons
Published: 29 Sep 2003

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Management Information Systems

by T. Lucey

ISBN 13: 9780826454072

Format: Paperback (287 pages)
Publisher: Cengage Learning EMEA
Published: 25 Jan 2001
Other Format: Hardcover, Paperback

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Evolve: Succeeding in the Digital Culture of Tomorrow

by Rosabeth Moss Kanter

ISBN 13: 9781578514397

Format: Hardcover (368 pages)
Publisher: Harvard Business School Press
Published: 01 Jan 2001

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Facebook Marketing: Leverage Social Media to Grow Your Business

by Steven Holzner

ISBN 13: 9780789738028

Format: Paperback (288 pages)
Publisher: QUE
Published: 28 Aug 2008

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Project Research in Information Systems: A Student's Guide (Macmillan Information Systems S.)

by Tony Cornford,Steve Smithson

ISBN 13: 9780333644218

Format: Paperback (192 pages)
Publisher: Palgrave
Published: 10 Jul 1996

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Start and Run an Internet Business: 2nd edition (How to Books: Small Business Start-Ups)

by Carol Anne Strange

ISBN 13: 9781845283568

Format: Paperback (230 pages)
Publisher: How To Books
Published: 01 Jan 1900

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