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The Electronic B@Zaar: From the Silk Road to the E-Road

by Robin Bloor

ISBN 13: 9781857882582

Format: Hardcover (326 pages)
Publisher: Nicholas Brealey Publishing
Published: 11 May 2000

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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)

by Stephen Coscia

ISBN 13: 9781578200467

Format: Paperback (142 pages)
Publisher: Routledge
Published: 11 Jan 1999

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The Pims Principles: Linking Strategy to Performance

by Bradley T. Gale, Robert D. Buzzell

ISBN 13: 9780029044308

Format: Hardcover (322 pages)
Publisher: Macmillan USA
Published: 10 Aug 1987

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World Wide Web Marketing [2nd Edition]

by Jim Sterne

ISBN 13: 9780471315612

Format: Paperback (416 pages)
Publisher: John Wiley & Sons
Published: 29 Oct 1998

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The Guardian Guide to Shopping on the Internet

by Jim McClellan

ISBN 13: 9781841152370

Format: Paperback (368 pages)
Publisher: Fourth Estate
Published: 14 Oct 1999

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The Invisible Continent: Four Strategic Imperatives of the New Economy

by Kenichi Ohmae

ISBN 13: 9781857882940

Format: Paperback (288 pages)
Publisher: Nicholas Brealey Publishing
Published: 10 May 2001

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Effective Measurement and Management of IT Costs and Benefits (Computer Weekly Professional)

by Dan Remenyi, Zahir Irani, Arthur Money, Michael Sherwood-Smith

ISBN 13: 9780750644204

Format: Hardcover (384 pages)
Publisher: Butterworth-Heinemann
Published: 10 Jul 2000

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Evolve: Succeeding in the Digital Culture of Tomorrow

by Rosabeth Moss Kanter

ISBN 13: 9781578514397

Format: Hardcover (368 pages)
Publisher: Harvard Business School Press
Published: 01 Jan 2001

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Business Information Systems: Technology, Development and Management for the E-Business

by Paul Bocij,Dave Chaffey,Andrew Greasley,Simon Hickie

ISBN 13: 9780273688143

Format: Paperback (856 pages)
Publisher: Financial Times/ Prentice Hall
Published: 26 Aug 2005
Other Format: Paperback

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Foundations of IT Service Management based on ITIL (ITILV2)

by Jan van Bon

ISBN 13: 9789077212585

Format: Paperback (236 pages)
Publisher: Van Haren Publishing
Published: 01 Oct 2005

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Release 2.1: A Design for Living in the Digital Age

by Anonymous Anonymous

ISBN 13: 9780140266627

Format: Paperback (384 pages)
Publisher: Penguin
Published: 03 Dec 1998

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Service Delivery: Part 17 (IT Infrastructure Library)

by Great Britain: Office of Government Commerce

ISBN 13: 9780113300174

Format: Paperback (391 pages)
Publisher: TSO
Published: 12 Apr 2001

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