Call Center Operation: Design, Operation, and Maintenance
by Duane Sharp
ISBN 13: 9781555582777
Format: Paperback (318 pages) Publisher: Digital Press Published: 14 May 2003
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Student Cheating and Plagiarism in the Internet Era: A Wake-up Call for Educators and Parents
by Ann Lathrop, Kathleen E. Foss
ISBN 13: 9781563088414
Format: Paperback (255 pages) Publisher: Greenwood Press Published: 15 Jun 2000
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
by Andrew Waite
ISBN 13: 9781578200948
Format: Paperback (504 pages) Publisher: CRC Press Published: 02 Jan 2002
Call Center Operations: Profiting from Teleservices (McGraw-Hill Series on Telecommunications)
by Charles E. Day
ISBN 13: 9780070164307
Format: Illustrated (516 pages) Publisher: McGraw-Hill Professional Published: 28 Apr 2000