Buy Used and New Call Centre Management Books

Call to Treason: Tom Clancy's Op-Centre

by Jeff Rovin

ISBN 13: 9780141011363

Format: Paperback (416 pages)
Publisher: Penguin
Published: 26 Aug 2004

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Successful Cold Call Selling: Over 100 New Ideas, Scripts, and Examples From the Nation's Foremost Sales Trainer

by Lee Boyan

ISBN 13: 9780814477182

Format: Paperback (288 pages)
Publisher: Amacom
Published: 07 Jan 1989

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Call Centre Love Song (Salt Modern Poets)

by Ian Gregson

ISBN 13: 9781844712564

Format: Paperback (132 pages)
Publisher: Salt Publishing
Published: 15 Jun 2006

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Perfect Phrases for the Sales Call: Hundreds of Ready-to-use Phrases for Any Sale-from Prospect to Close (Perfect Phrases Series)

by William T. Brooks

ISBN 13: 9780071462013

Format: Paperback (208 pages)
Publisher: McGraw-Hill Professional
Published: 01 Nov 2005

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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

by Lori Bocklund,Dave Bengtson

ISBN 13: 9780970950789

Format: Paperback (375 pages)
Publisher: ICMI Press (International Customer Management
Published: Jun 2002

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Cisco IP Communications Express: Callmanager Express with Cisco Unity Express (Networking Technology)

by Danelle Au,Baldwin Choi,Rajesh Haridas,Christina Hattingh,Ravi Koulagi,Mike Tasker,Lillian Xia

ISBN 13: 9781587051807

Format: Hardcover (936 pages)
Publisher: Cisco Press
Published: 11 May 2005

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Call to Action: Secret Formulas to Improve Online Results

by Bryan Eisenberg

ISBN 13: 9780785219651

Format: Paperback (288 pages)
Publisher: Thomas Nelson
Published: 31 Oct 2006
Other Format: Hardcover

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One Night @ the Call Center

by Bhagat Chetan

ISBN 13: 9788129108180

Format: Paperback (291 pages)
Publisher: Rupa & Co
Published: 24 Apr 2006

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MAKE THAT CALL

by Iain Maitland

ISBN 13: 9780749419110

Format: Paperback (160 pages)
Publisher: Kogan Page
Published: 25 Apr 1997
Other Format: Paperback

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Contact US! Trainer's Manual: Call Center English Skills

by Jane Lockwood,Hayley McCarthy

ISBN 13: 9780521178587

Format: Paperback (64 pages)
Publisher: Cambridge University Press
Published: 21 Jun 2010

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Red-hot Cold Call Selling: Prospecting Techniques That Pay Off

by Paul S. Goldner

ISBN 13: 9780814478806

Format: Paperback (160 pages)
Publisher: Amacom
Published: 01 Oct 1995

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The Call of the Mall: How We Shop

by Paco Underhill

ISBN 13: 9781861974426

Format: Paperback (240 pages)
Publisher: Profile Books
Published: 01 Apr 2004

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