Buy Used and New Call Centre Management Books

I Call to Remembrance: Toyo Suyemoto's Years of Internment

by Toyo Suyemoto

ISBN 13: 9780813540726

Format: Paperback (256 pages)
Publisher: Rutgers University Press
Published: 15 Aug 2007

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Markenmanagement im Call Center: Eine empirische Analyse zur Konzeptionalisierung, Operationalisierung und Wirkung von Maßnahmen zum Aufbau von Brand Commitment in Call Centern

by Verena König

ISBN 13: 9783834921819

Format: Perfect Paperback (255 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Feb 2010

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Call Center Controlling: Ein Modell für die Planung, Kontrolle und Steuerung von Kundenservice-Centern

by Florian Schümann,Horst Tisson

ISBN 13: 9783409126809

Format: Hardcover (184 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Mar 2006

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Performance Management im Call Center: Servicequalität und Effizienz steigern

by Marco Bucher

ISBN 13: 9783836679930

Format: Paperback (102 pages)
Publisher: Diplomica Verlag
Published: 01 Aug 2009

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Call Center Lexikon: Die wichtigsten Fachbegriffe der Branche verständlich erklärt

by Simone Fojut

ISBN 13: 9783834905949

Format: Hardcover (195 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Dec 2007

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Call Center Management in Der Praxis: Strukturen Und Prozesse Betriebswirtschaftlich Optimieren: Prozesse und Strukturen betriebswirtschaftlich optimieren

by Stefan Helber,Raik Stolletz

ISBN 13: 9783540001003

Format: Hardcover (218 pages)
Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Published: 01 Jan 2004

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Knock Your Socks Off Prospecting; How to Cold Call, Get Qualified Leads, and Make More Money (Knock Your Socks Off Service!)

by Miller

ISBN 13: 9780814472859

Format: Paperback (176 pages)
Publisher: Amacom
Published: 01 Jun 2005

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Don't Call It Sprawl: Metropolitan Structure in the 21st Century

by William T. Bogart

ISBN 13: 9780521678032

Format: Paperback (230 pages)
Publisher: Cambridge University Press
Published: 25 Sep 2006

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Getting the Second Appointment: How to Close Any Sale in Two Calls!

by Anthony Parinello

ISBN 13: 9780471487234

Format: Paperback (245 pages)
Publisher: John Wiley & Sons
Published: 16 Mar 2004

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