Buy Used and New Call Centre Management Books

Call Centers for Dummies

by Real Bergevin,Afshan Kinder,Winston Siegel,Bruce Simpson

ISBN 13: 9780470677438

Format: Paperback (408 pages)
Publisher: John Wiley & Sons
Published: 17 Sep 2010

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Contact US! Coursebook with Audio CD: Call Center English Skills

by Jane Lockwood,Hayley McCarthy

ISBN 13: 9780521124737

Format: Paperback (116 pages)
Publisher: Cambridge University Press
Published: 10 Nov 2009

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I Call to Remembrance: Toyo Suyemoto's Years of Internment

by Toyo Suyemoto

ISBN 13: 9780813540726

Format: Paperback (256 pages)
Publisher: Rutgers University Press
Published: 15 Aug 2007

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Markenmanagement im Call Center: Eine empirische Analyse zur Konzeptionalisierung, Operationalisierung und Wirkung von Maßnahmen zum Aufbau von Brand Commitment in Call Centern

by Verena König

ISBN 13: 9783834921819

Format: Perfect Paperback (255 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Feb 2010

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Call Center Controlling: Ein Modell für die Planung, Kontrolle und Steuerung von Kundenservice-Centern

by Florian Schümann,Horst Tisson

ISBN 13: 9783409126809

Format: Hardcover (184 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Mar 2006

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Performance Management im Call Center: Servicequalität und Effizienz steigern

by Marco Bucher

ISBN 13: 9783836679930

Format: Paperback (102 pages)
Publisher: Diplomica Verlag
Published: 01 Aug 2009

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