Buy Used and New Call Centre Management Books

How to Manage the IT Help Desk: A Guide for User Support and Call Center (Computer Weekly Professional)

by Noel Bruton

ISBN 13: 9780750649018

Format: Paperback (372 pages)
Publisher: A Butterworth-Heinemann Title
Published: 08 Apr 2002

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Call Center Operations: Profiting from Teleservices (McGraw-Hill Series on Telecommunications)

by Charles E. Day

ISBN 13: 9780070164307

Format: Illustrated (516 pages)
Publisher: McGraw-Hill Professional
Published: 28 Apr 2000

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Designing the Best Call Center for Your Business, 2nd Edition: A Complete Guide for Location, Services, Staffing, and Outsourcing

by Brendan B. Read

ISBN 13: 9781578203130

Format: Paperback (300 pages)
Publisher: CMP
Published: 02 Jan 2005

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Essential Telephoning in English Student's book

by Barbara Garside,Tony Garside

ISBN 13: 9780521783880

Format: Paperback (112 pages)
Publisher: Cambridge University Press
Published: 22 Aug 2002

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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

by Madeline Bodin

ISBN 13: 9781578200955

Format: Paperback (232 pages)
Publisher: Crc Press
Published: 03 Jan 2002

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Call Center Operation: Design, Operation, and Maintenance

by Duane Sharp

ISBN 13: 9781555582777

Format: Paperback (318 pages)
Publisher: Digital Press
Published: 14 May 2003

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Student Cheating and Plagiarism in the Internet Era: A Wake-up Call for Educators and Parents

by Ann Lathrop, Kathleen E. Foss

ISBN 13: 9781563088414

Format: Paperback (255 pages)
Publisher: Greenwood Press
Published: 15 Jun 2000

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The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson

ISBN 13: 9781578200191

Format: Paperback (284 pages)
Publisher: Routledge
Published: 30 Mar 2007
Other Format: Paperback

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Red-Hot Cold Call Selling: Prospecting Techniques That Really Pay Off

by Paul S. Goldner

ISBN 13: 9780814473481

Format: Illustrated (224 pages)
Publisher: Amacom
Published: 06 Jul 2006

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Handwriting in America: A Cultural History

by Tamara Plakins Thornton

ISBN 13: 9780300074413

Format: Illustrated (264 pages)
Publisher: Yale University Press
Published: 01 Jun 1998

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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

by Andrew Waite

ISBN 13: 9781578200948

Format: Paperback (504 pages)
Publisher: CRC Press
Published: 02 Jan 2002

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Understanding the Linux Kernel 3e: From I/O Ports to Process Management

by Daniel P Bovet

ISBN 13: 9780596005658

Format: Paperback (920 pages)
Publisher: O′Reilly
Published: 01 Nov 2005

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