Buy Used and New Call Centre Management Books

Contact US! Trainer's Manual: Call Center English Skills

by Jane Lockwood,Hayley McCarthy

ISBN 13: 9780521178587

Format: Paperback (64 pages)
Publisher: Cambridge University Press
Published: 21 Jun 2010

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Trading in Options

by Geoffrey Chamberlain

ISBN 13: 9780859414517

Format: Hardcover (160 pages)
Publisher: Woodhead Faulkner
Published: 01 Feb 1990
Other Format: Hardcover

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The Call Centre Customer Care Pocketbook (Pocketbooks)

by Michael Applegarth, Keith Posner

ISBN 13: 9781903776339

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: Jan 2005

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Eight Minutes Idle

by Matt Thorne

ISBN 13: 9780753811382

Format: Paperback (352 pages)
Publisher: Phoenix
Published: 05 Apr 2001
Other Format: Paperback

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Call Centre Love Song (Salt Modern Poets)

by Ian Gregson

ISBN 13: 9781844712564

Format: Paperback (132 pages)
Publisher: Salt Publishing
Published: 15 Jun 2006

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Call Center Forecasting and Scheduling : The Best of Call Center Management Review

by Brad Cleveland, Gerry Barber, Gordon McPherson

ISBN 13: 9780965909365

Format: Paperback (104 pages)
Publisher: Call Center Press
Published: Sep 2000

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Perfect Phrases for the Sales Call: Hundreds of Ready-to-use Phrases for Any Sale-from Prospect to Close (Perfect Phrases Series)

by William T. Brooks

ISBN 13: 9780071462013

Format: Paperback (208 pages)
Publisher: McGraw-Hill Professional
Published: 01 Nov 2005

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Heat Up Your Cold Calls: How to Get Prospects to Listen, Respond, and Buy

by George R. Walther

ISBN 13: 9781419502767

Format: Paperback (192 pages)
Publisher: Kaplan Business
Published: 01 Jul 2005

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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations

by Madeline Bodin,Keith Dawson

ISBN 13: 9781578200436

Format: Paperback (277 pages)
Publisher: R & D
Published: 28 Aug 1999

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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

by Lori Bocklund,Dave Bengtson

ISBN 13: 9780970950789

Format: Paperback (375 pages)
Publisher: ICMI Press (International Customer Management
Published: Jun 2002

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Working the Night Shift: Women in India's Call Center Industry

by Reena Patel

ISBN 13: 9780804769143

Format: Paperback (208 pages)
Publisher: Stanford University Press
Published: 15 Mar 2010

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Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

by J.K. Tina Basi

ISBN 13: 9780415482288

Format: Illustrated (232 pages)
Publisher: Routledge
Published: 06 May 2009

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