Buy Used and New Call Centre Management Books

Student Cheating and Plagiarism in the Internet Era: A Wake-up Call for Educators and Parents

by Ann Lathrop, Kathleen E. Foss

ISBN 13: 9781563088414

Format: Paperback (255 pages)
Publisher: Greenwood Press
Published: 15 Jun 2000

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Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

by J.K. Tina Basi

ISBN 13: 9780415482288

Format: Illustrated (232 pages)
Publisher: Routledge
Published: 06 May 2009

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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

by Andrew Waite

ISBN 13: 9781578200948

Format: Paperback (504 pages)
Publisher: CRC Press
Published: 02 Jan 2002

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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

by Madeline Bodin

ISBN 13: 9781578200955

Format: Paperback (232 pages)
Publisher: Crc Press
Published: 03 Jan 2002

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Designing the Best Call Center for Your Business, 2nd Edition: A Complete Guide for Location, Services, Staffing, and Outsourcing

by Brendan B. Read

ISBN 13: 9781578203130

Format: Paperback (300 pages)
Publisher: CMP
Published: 02 Jan 2005

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Knock Your Socks Off Prospecting; How to Cold Call, Get Qualified Leads, and Make More Money (Knock Your Socks Off Service!)

by Miller

ISBN 13: 9780814472859

Format: Paperback (176 pages)
Publisher: Amacom
Published: 01 Jun 2005

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Don't Call It Sprawl: Metropolitan Structure in the 21st Century

by William T. Bogart

ISBN 13: 9780521678032

Format: Paperback (230 pages)
Publisher: Cambridge University Press
Published: 25 Sep 2006

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Getting the Second Appointment: How to Close Any Sale in Two Calls!

by Anthony Parinello

ISBN 13: 9780471487234

Format: Paperback (245 pages)
Publisher: John Wiley & Sons
Published: 16 Mar 2004

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Working the Night Shift: Women in India's Call Center Industry

by Reena Patel

ISBN 13: 9780804769143

Format: Paperback (208 pages)
Publisher: Stanford University Press
Published: 15 Mar 2010

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Call Centers for Dummies

by Real Bergevin,Afshan Kinder,Winston Siegel,Bruce Simpson

ISBN 13: 9780470677438

Format: Paperback (408 pages)
Publisher: John Wiley & Sons
Published: 17 Sep 2010

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I Call to Remembrance: Toyo Suyemoto's Years of Internment

by Toyo Suyemoto

ISBN 13: 9780813540726

Format: Paperback (256 pages)
Publisher: Rutgers University Press
Published: 15 Aug 2007

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Markenmanagement im Call Center: Eine empirische Analyse zur Konzeptionalisierung, Operationalisierung und Wirkung von Maßnahmen zum Aufbau von Brand Commitment in Call Centern

by Verena König

ISBN 13: 9783834921819

Format: Perfect Paperback (255 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Feb 2010

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