Buy Used and New Call Centre Management Books

The Call of the Mall: How We Shop

by Paco Underhill

ISBN 13: 9781861974426

Format: Paperback (240 pages)
Publisher: Profile Books
Published: 01 Apr 2004

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Eight Minutes Idle

by Matt Thorne

ISBN 13: 9780753811382

Format: Paperback (352 pages)
Publisher: Phoenix
Published: 05 Apr 2001
Other Format: Paperback

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Call Centre Love Song (Salt Modern Poets)

by Ian Gregson

ISBN 13: 9781844712564

Format: Paperback (132 pages)
Publisher: Salt Publishing
Published: 15 Jun 2006

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Call Center Forecasting and Scheduling : The Best of Call Center Management Review

by Brad Cleveland, Gerry Barber, Gordon McPherson

ISBN 13: 9780965909365

Format: Paperback (104 pages)
Publisher: Call Center Press
Published: Sep 2000

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Perfect Phrases for the Sales Call: Hundreds of Ready-to-use Phrases for Any Sale-from Prospect to Close (Perfect Phrases Series)

by William T. Brooks

ISBN 13: 9780071462013

Format: Paperback (208 pages)
Publisher: McGraw-Hill Professional
Published: 01 Nov 2005

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A Call to Action: Taking Back Healthcare for Future Generations

by Hank A. Mckinnell

ISBN 13: 9780071448086

Format: Hardcover (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Jun 2005

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Cisco Call Manager Fundamentals: A Cisco AVVID Solution (Cisco Core)

by Anne Smith,John Alexander,William R. Parkhurst Ph.D. CCIE®,Delon Whetten

ISBN 13: 9781587050084

Format: Hardcover (720 pages)
Publisher: Cisco Press
Published: 31 Jul 2001

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Working the Night Shift: Women in India's Call Center Industry

by Reena Patel

ISBN 13: 9780804769143

Format: Paperback (208 pages)
Publisher: Stanford University Press
Published: 15 Mar 2010

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Heat Up Your Cold Calls: How to Get Prospects to Listen, Respond, and Buy

by George R. Walther

ISBN 13: 9781419502767

Format: Paperback (192 pages)
Publisher: Kaplan Business
Published: 01 Jul 2005

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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations

by Madeline Bodin,Keith Dawson

ISBN 13: 9781578200436

Format: Paperback (277 pages)
Publisher: R & D
Published: 28 Aug 1999

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Understanding the Linux Kernel 3e: From I/O Ports to Process Management

by Daniel P Bovet

ISBN 13: 9780596005658

Format: Paperback (920 pages)
Publisher: O′Reilly
Published: 01 Nov 2005

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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

by Lori Bocklund,Dave Bengtson

ISBN 13: 9780970950789

Format: Paperback (375 pages)
Publisher: ICMI Press (International Customer Management
Published: Jun 2002

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