Buy Used and New Call Centre Management Books

The Call of the Mall: How We Shop

by Paco Underhill

ISBN 13: 9781861974426

Format: Paperback (240 pages)
Publisher: Profile Books
Published: 01 Apr 2004

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Tough Calls: Selling Strategies to Win Over Your Most Difficult Customers

by Josh Gordon

ISBN 13: 9780814479254

Format: Paperback (224 pages)
Publisher: Amacom
Published: 01 Jan 1997

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Working the Night Shift: Women in India's Call Center Industry

by Reena Patel

ISBN 13: 9780804769143

Format: Paperback (208 pages)
Publisher: Stanford University Press
Published: 15 Mar 2010

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The Human Face of Call Centre Management

by Kevin Hook

ISBN 13: 9780952923916

Format: Paperback (208 pages)
Publisher: Callcraft
Published: Jan 1998

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Call Center Forecasting and Scheduling : The Best of Call Center Management Review

by Brad Cleveland, Gerry Barber, Gordon McPherson

ISBN 13: 9780965909365

Format: Paperback (104 pages)
Publisher: Call Center Press
Published: Sep 2000

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Heat Up Your Cold Calls: How to Get Prospects to Listen, Respond, and Buy

by George R. Walther

ISBN 13: 9781419502767

Format: Paperback (192 pages)
Publisher: Kaplan Business
Published: 01 Jul 2005

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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

by Lori Bocklund,Dave Bengtson

ISBN 13: 9780970950789

Format: Paperback (375 pages)
Publisher: ICMI Press (International Customer Management
Published: Jun 2002

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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations

by Madeline Bodin,Keith Dawson

ISBN 13: 9781578200436

Format: Paperback (277 pages)
Publisher: R & D
Published: 28 Aug 1999

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Cisco Call Manager Fundamentals: A Cisco AVVID Solution (Cisco Core)

by Anne Smith,John Alexander,William R. Parkhurst Ph.D. CCIE®,Delon Whetten

ISBN 13: 9781587050084

Format: Hardcover (720 pages)
Publisher: Cisco Press
Published: 31 Jul 2001

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Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

by J.K. Tina Basi

ISBN 13: 9780415482288

Format: Illustrated (232 pages)
Publisher: Routledge
Published: 06 May 2009

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How to Manage the IT Help Desk: A Guide for User Support and Call Center (Computer Weekly Professional)

by Noel Bruton

ISBN 13: 9780750649018

Format: Paperback (372 pages)
Publisher: A Butterworth-Heinemann Title
Published: 08 Apr 2002

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Call Center Operations: Profiting from Teleservices (McGraw-Hill Series on Telecommunications)

by Charles E. Day

ISBN 13: 9780070164307

Format: Illustrated (516 pages)
Publisher: McGraw-Hill Professional
Published: 28 Apr 2000

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