Buy Used and New Call Centre Management Books

Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

by Don Williams,Hales

ISBN 13: 9781905823161

Format: Paperback (296 pages)
Publisher: Ecademy Press
Published: 02 Jul 2007

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Knock Your Socks Off Prospecting; How to Cold Call, Get Qualified Leads, and Make More Money (Knock Your Socks Off Service!)

by Miller

ISBN 13: 9780814472859

Format: Paperback (176 pages)
Publisher: Amacom
Published: 01 Jun 2005

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Call to Treason: Tom Clancy's Op-Centre

by Jeff Rovin

ISBN 13: 9780141011363

Format: Paperback (416 pages)
Publisher: Penguin
Published: 26 Aug 2004

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Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

by J.K. Tina Basi

ISBN 13: 9780415482288

Format: Illustrated (232 pages)
Publisher: Routledge
Published: 06 May 2009

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Call Center Operations: Profiting from Teleservices (McGraw-Hill Series on Telecommunications)

by Charles E. Day

ISBN 13: 9780070164307

Format: Illustrated (516 pages)
Publisher: McGraw-Hill Professional
Published: 28 Apr 2000

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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

by Madeline Bodin

ISBN 13: 9781578200955

Format: Paperback (232 pages)
Publisher: Crc Press
Published: 03 Jan 2002

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Don't Call It Sprawl: Metropolitan Structure in the 21st Century

by William T. Bogart

ISBN 13: 9780521678032

Format: Paperback (230 pages)
Publisher: Cambridge University Press
Published: 25 Sep 2006

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Getting the Second Appointment: How to Close Any Sale in Two Calls!

by Anthony Parinello

ISBN 13: 9780471487234

Format: Paperback (245 pages)
Publisher: John Wiley & Sons
Published: 16 Mar 2004

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Call Centers for Dummies

by Real Bergevin,Afshan Kinder,Winston Siegel,Bruce Simpson

ISBN 13: 9780470677438

Format: Paperback (408 pages)
Publisher: John Wiley & Sons
Published: 17 Sep 2010

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Designing the Best Call Center for Your Business, 2nd Edition: A Complete Guide for Location, Services, Staffing, and Outsourcing

by Brendan B. Read

ISBN 13: 9781578203130

Format: Paperback (300 pages)
Publisher: CMP
Published: 02 Jan 2005

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Essential Telephoning in English Student's book

by Barbara Garside,Tony Garside

ISBN 13: 9780521783880

Format: Paperback (112 pages)
Publisher: Cambridge University Press
Published: 22 Aug 2002

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Call Center Operation: Design, Operation, and Maintenance

by Duane Sharp

ISBN 13: 9781555582777

Format: Paperback (318 pages)
Publisher: Digital Press
Published: 14 May 2003

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