Buy Used and New Call Centre Management Books

Red-hot Cold Call Selling: Prospecting Techniques That Pay Off

by Paul S. Goldner

ISBN 13: 9780814478806

Format: Paperback (160 pages)
Publisher: Amacom
Published: 01 Oct 1995

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MAKE THAT CALL

by Iain Maitland

ISBN 13: 9780749419110

Format: Paperback (160 pages)
Publisher: Kogan Page
Published: 25 Apr 1997

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The Tom Peters Seminar: Crazy Times Call for Crazy Organizations

by Thomas J. Peters

ISBN 13: 9780679754930

Format: Illustrated (320 pages)
Publisher: Vintage Books
Published: 01 May 1994
Other Format: Paperback

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Judgment: How Winning Leaders Make Great Calls

by Noel M Tichy,Warren Bennis

ISBN 13: 9781591841531

Format: Hardcover (392 pages)
Publisher: Portfolio
Published: 01 Nov 2007

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Call to Treason: Tom Clancy's Op-Centre

by Jeff Rovin

ISBN 13: 9780141011363

Format: Paperback (416 pages)
Publisher: Penguin
Published: 26 Aug 2004

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Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

by Don Williams,Hales

ISBN 13: 9781905823161

Format: Paperback (296 pages)
Publisher: Ecademy Press
Published: 02 Jul 2007

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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson

ISBN 13: 9781578200474

Format: Paperback (325 pages)
Publisher: R & D
Published: Dec 1999
Other Format: Paperback

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The Machine Doctor

by Peter Burnett

ISBN 13: 9781902831336

Format: Paperback (283 pages)
Publisher: Argyll Publishing
Published: 07 Aug 2001

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The Invisible Customer

by Brian Clegg

ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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Trading in Options

by Geoffrey Chamberlain

ISBN 13: 9780859414517

Format: Hardcover (160 pages)
Publisher: Woodhead Faulkner
Published: 01 Feb 1990
Other Format: Hardcover

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The Call Centre Customer Care Pocketbook (Pocketbooks)

by Michael Applegarth, Keith Posner

ISBN 13: 9781903776339

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: Jan 2005

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The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building

by Donna Fluss

ISBN 13: 9780814472569

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2005

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