Buy Used and New Call Centre Management Books

The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building

by Donna Fluss

ISBN 13: 9780814472569

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2005

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The Tom Peters Seminar: Crazy Times Call for Crazy Organizations

by Thomas J. Peters

ISBN 13: 9780679754930

Format: Illustrated (320 pages)
Publisher: Vintage Books
Published: 01 May 1994
Other Format: Audio CD, Paperback

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The Invisible Customer

by Brian Clegg

ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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One Night at the Call Centre

by Chetan Bhagat

ISBN 13: 9780552773867

Format: Paperback (320 pages)
Publisher: Black Swan
Published: 07 May 2007

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Eight Minutes Idle

by Matt Thorne

ISBN 13: 9780340738825

Format: Paperback (480 pages)
Publisher: Sceptre
Published: 15 Apr 1999
Other Format: Paperback

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Call Yourself a Manager!

by Matthew Archer

ISBN 13: 9781852510053

Format: Hardcover (128 pages)
Publisher: Mercury Business Books
Published: 19 Mar 1987

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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson

ISBN 13: 9781578200474

Format: Paperback (325 pages)
Publisher: R & D
Published: Dec 1999
Other Format: Paperback

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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

by Brad Cleveland,Julia Mayben

ISBN 13: 9780965909303

Format: Paperback (281 pages)
Publisher: Call Center Pr
Published: 01 Jan 1997

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Cisco IP Communications Express: Callmanager Express with Cisco Unity Express (Networking Technology)

by Danelle Au,Baldwin Choi,Rajesh Haridas,Christina Hattingh,Ravi Koulagi,Mike Tasker,Lillian Xia

ISBN 13: 9781587051807

Format: Hardcover (936 pages)
Publisher: Cisco Press
Published: 11 May 2005

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Tough Calls: Selling Strategies to Win Over Your Most Difficult Customers

by Josh Gordon

ISBN 13: 9780814479254

Format: Paperback (224 pages)
Publisher: Amacom
Published: 01 Jan 1997

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Perfect Phrases for the Sales Call: Hundreds of Ready-to-use Phrases for Any Sale-from Prospect to Close (Perfect Phrases Series)

by William T. Brooks

ISBN 13: 9780071462013

Format: Paperback (208 pages)
Publisher: McGraw-Hill Professional
Published: 01 Nov 2005

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Knock Your Socks Off Prospecting; How to Cold Call, Get Qualified Leads, and Make More Money (Knock Your Socks Off Service!)

by Miller

ISBN 13: 9780814472859

Format: Paperback (176 pages)
Publisher: Amacom
Published: 01 Jun 2005

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