Buy Used and New Call Centre Management Books

The 10 Toughest Sales Calls (and How to Close Them)

by John MacMillan

ISBN 13: 9780749412784

Format: Paperback (200 pages)
Publisher: Kogan Page Ltd
Published: 30 Mar 1994

Save for later

One Night @ the Call Center

by Bhagat Chetan

ISBN 13: 9788129108180

Format: Paperback (291 pages)
Publisher: Rupa & Co
Published: 24 Apr 2006

Save for later

Tough Calls: Selling Strategies to Win Over Your Most Difficult Customers

by Josh Gordon

ISBN 13: 9780814479254

Format: Paperback (224 pages)
Publisher: Amacom
Published: 01 Jan 1997

Save for later

Red-Hot Cold Call Selling: Prospecting Techniques That Really Pay Off

by Paul S. Goldner

ISBN 13: 9780814473481

Format: Illustrated (224 pages)
Publisher: Amacom
Published: 06 Jul 2006

Save for later

A Call to Action: Taking Back Healthcare for Future Generations

by Hank A. Mckinnell

ISBN 13: 9780071448086

Format: Hardcover (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Jun 2005

Save for later

Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide

by William Durr

ISBN 13: 9780929870571

Format: Paperback (175 pages)
Publisher: Advanstar Communications Inc
Published: 21 Sep 2000

Save for later

Never Cold Call Again!: Achieve Sales Greatness Without Cold Calling

by Frank J. Rumbauskas Jr.

ISBN 13: 9780471786795

Format: Paperback (192 pages)
Publisher: Wiley
Published: 10 May 2006

Save for later

The Tom Peters Seminar: Crazy Times Call for Crazy Organizations

by Thomas J. Peters

ISBN 13: 9780679754930

Format: Illustrated (320 pages)
Publisher: Vintage Books
Published: 01 May 1994
Other Format: Audio CD, Paperback

Save for later

Eight Minutes Idle

by Matt Thorne

ISBN 13: 9780340738825

Format: Paperback (480 pages)
Publisher: Sceptre
Published: 15 Apr 1999

Save for later

Selling by Telephone: Tested Techniques to Make Every Call Count

by Len Rogers

ISBN 13: 9781850911876

Format: Paperback (136 pages)
Publisher: Kogan Page Ltd
Published: 30 Apr 1988
Other Format: Hardcover

Save for later

The Call of the Mall: How We Shop

by Paco Underhill

ISBN 13: 9781861974426

Format: Paperback (240 pages)
Publisher: Profile Books
Published: 01 Apr 2004

Save for later

The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

by Madeline Bodin

ISBN 13: 9781578200955

Format: Paperback (232 pages)
Publisher: Crc Press
Published: 03 Jan 2002

Save for later