Buy Used and New Call Centre Management Books

One Night @ the Call Center

by Bhagat Chetan

ISBN 13: 9788129108180

Format: Paperback (291 pages)
Publisher: Rupa & Co
Published: 24 Apr 2006

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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

by Brad Cleveland,Julia Mayben

ISBN 13: 9780965909303

Format: Paperback (281 pages)
Publisher: Call Center Pr
Published: 01 Jan 1997

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Tough Calls: Selling Strategies to Win Over Your Most Difficult Customers

by Josh Gordon

ISBN 13: 9780814479254

Format: Paperback (224 pages)
Publisher: Amacom
Published: 01 Jan 1997

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The Secrets Of Successful Telesales: Make Every Call Count

by Alfred Tack

ISBN 13: 9780091856052

Format: Paperback (168 pages)
Publisher: Vermilion
Published: 03 Aug 2000

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Judgment: How Winning Leaders Make Great Calls

by Noel M Tichy,Warren Bennis

ISBN 13: 9781591841531

Format: Hardcover (392 pages)
Publisher: Portfolio
Published: 01 Nov 2007

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A Call to Action: Taking Back Healthcare for Future Generations

by Hank A. Mckinnell

ISBN 13: 9780071448086

Format: Hardcover (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Jun 2005

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Sewage Solutions: Answering the Call of Nature (New Futures)

by Nick Grant,Mark Moodie,Chris Weedon

ISBN 13: 9781898049166

Format: Paperback (192 pages)
Publisher: Centre for Alternative Technology Publications
Published: 07 Nov 2000
Other Format: Paperback

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One Night at the Call Centre

by Chetan Bhagat

ISBN 13: 9780552773867

Format: Paperback (320 pages)
Publisher: Black Swan
Published: 07 May 2007

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The Call of the Mall: How We Shop

by Paco Underhill

ISBN 13: 9781861974426

Format: Paperback (240 pages)
Publisher: Profile Books
Published: 01 Apr 2004

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Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide

by William Durr

ISBN 13: 9780929870571

Format: Paperback (175 pages)
Publisher: Advanstar Communications Inc
Published: 21 Sep 2000

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Never Cold Call Again!: Achieve Sales Greatness Without Cold Calling

by Frank J. Rumbauskas Jr.

ISBN 13: 9780471786795

Format: Paperback (192 pages)
Publisher: Wiley
Published: 10 May 2006

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Eight Minutes Idle

by Matt Thorne

ISBN 13: 9780340738825

Format: Paperback (480 pages)
Publisher: Sceptre
Published: 15 Apr 1999
Other Format: Paperback

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