Buy Used and New Call Centre Management Books

Judgment: How Winning Leaders Make Great Calls

by Noel M Tichy,Warren Bennis

ISBN 13: 9781591841531

Format: Hardcover (392 pages)
Publisher: Portfolio
Published: 01 Nov 2007

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Call Me Ted

by Ted Turner

ISBN 13: 9780446581899

Format: Hardcover (372 pages)
Publisher: Grand Central
Published: 2008

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A Call to Action: Taking Back Healthcare for Future Generations

by Hank A. Mckinnell

ISBN 13: 9780071448086

Format: Hardcover (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Jun 2005

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Eight Minutes Idle

by Matt Thorne

ISBN 13: 9780340738832

Format: Paperback (480 pages)
Publisher: Sceptre
Published: 04 Nov 1999
Other Format: Paperback

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Make That Call ! (Creating Success, 69)

by Iain Maitland

ISBN 13: 9780749432522

Format: Paperback (160 pages)
Publisher: Kogan page
Published: 24 Mar 2000

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The Tom Peters Seminar: Crazy Times Call for Crazy Organizations

by Thomas J. Peters

ISBN 13: 9780679754930

Format: Illustrated (320 pages)
Publisher: Vintage Books
Published: 01 May 1994
Other Format: Audio CD, Paperback

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How to Manage the IT Help Desk: A Guide for User Support and Call Center (Computer Weekly Professional)

by Noel Bruton

ISBN 13: 9780750649018

Format: Paperback (372 pages)
Publisher: A Butterworth-Heinemann Title
Published: 08 Apr 2002

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Red-hot Cold Call Selling: Prospecting Techniques That Pay Off

by Paul S. Goldner

ISBN 13: 9780814478806

Format: Paperback (160 pages)
Publisher: Amacom
Published: 01 Oct 1995

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Call to Action: Secret Formulas to Improve Online Results

by Bryan Eisenberg

ISBN 13: 9780785219651

Format: Paperback (288 pages)
Publisher: Thomas Nelson
Published: 31 Oct 2006
Other Format: Hardcover

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Perfect Phrases for the Sales Call: Hundreds of Ready-to-use Phrases for Any Sale-from Prospect to Close (Perfect Phrases Series)

by William T. Brooks

ISBN 13: 9780071462013

Format: Paperback (208 pages)
Publisher: McGraw-Hill Professional
Published: 01 Nov 2005

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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

by Lori Bocklund,Dave Bengtson

ISBN 13: 9780970950789

Format: Paperback (375 pages)
Publisher: ICMI Press (International Customer Management
Published: Jun 2002

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Getting the Second Appointment: How to Close Any Sale in Two Calls!

by Anthony Parinello

ISBN 13: 9780471487234

Format: Paperback (245 pages)
Publisher: John Wiley & Sons
Published: 16 Mar 2004

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