The Diversity Training Handbook: A Practical Guide to Understanding and Changing Attitudes
by Phil Clements
ISBN 13: 9780749444761
Format: Paperback (208 pages) Publisher: Kogan Page Published: 03 Dec 2005 Other Format: Illustrated, Paperback
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Competence and Organizational Change: A Handbook
by Shirley Fletcher
ISBN 13: 9780749421410
Format: Paperback (224 pages) Publisher: Kogan Page Ltd Published: 25 Jan 1998
Managing and Motivating Contact Center Employees
by Malcolm Carlaw,Peggy Carlaw,Vasudha Deming,Kurt Friedmann
ISBN 13: 9780071388887
Format: Paperback (350 pages) Publisher: McGraw-Hill Education Published: 01 Jan 2003
Building the Learning Organization
by Michael Marquardt, Marshall Sashkin
ISBN 13: 9780070405349
Format: Hardcover (242 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Nov 1995
NLP Business Masterclass: Skills for realising human potential (Financial Times Series)
by David Molden
ISBN 13: 9780273650164
Format: Paperback (336 pages) Publisher: Financial Times/ Prentice Hall Published: 21 Sep 2000
Teaching Training for Non-Teachers (Personal and Professional Development)
by Derek Milne
ISBN 13: 9781854331847
Format: Illustrated (192 pages) Publisher: John Wiley & Sons Published: 29 Jan 1996
Still More Games Trainers Play (McGraw-Hill Training Series)
by Edward E. Scannell,John W. Newstrom
ISBN 13: 9780070464278
Format: Paperback (311 pages) Publisher: McGraw-Hill Education Published: 30 Jun 1991
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)
by David L. Butler Ph.D
ISBN 13: 9780750676847
Format: Paperback (178 pages) Publisher: A Butterworth-Heinemann Title Published: 27 Apr 2004
Active Training: A Handbook of Techniques, Designs, Case Examples and Tips
by Melvin L. Silberman
ISBN 13: 9780787939892
Format: Hardcover (336 pages) Publisher: John Wiley & Sons Published: 13 May 1998
The Theory and Practice of Training
by Roger Buckley,Jim Caple
ISBN 13: 9780749414610
Format: Paperback (256 pages) Publisher: Kogan Page Ltd Published: 23 Feb 1995 Other Format: Hardcover, Illustrated, Paperback
The Learning Company: A Strategy for Sustainable Development
by Mike Pedler
ISBN 13: 9780077074791
Format: Paperback (224 pages) Publisher: McGraw-Hill Education Published: 01 May 1991 Other Format: Paperback
ACTION LEARNING 2ND EDITION
by Ian McGill, Liz Beaty
ISBN 13: 9780749415341
Format: Paperback (237 pages) Publisher: Kogan Page Published: 01 Aug 1995