Dealing with Difficult People
by Roy Lilley
ISBN 13: 9780749447519
Format: Paperback (160 pages) Publisher: Kogan Page Published: 03 Jun 2006 Other Format: Paperback
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Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage (TMEZ Talent Management Essentials): 19
by William H. Macey,Benjamin Schneider,Karen M. Barbera,Scott A. Young
ISBN 13: 9781405179027
Format: Illustrated (224 pages) Publisher: Wiley-Blackwell Published: 08 May 2009
Using Psychometrics: A Practical Guide to Testing and Assessment
by Robert Edenborough
ISBN 13: 9780749424794
Format: Paperback (224 pages) Publisher: Kogan Page Ltd Published: 30 Sep 1997 Other Format: Hardcover
Building Great Customer Experiences
by Colin Shaw,John Ivens
ISBN 13: 9780333990131
Format: Illustrated (242 pages) Publisher: AIAA Published: 13 Sep 2002 Other Format: Illustrated
Human Resource Management: Theory and Practice
by John Bratton, Jeffrey Gold
ISBN 13: 9780333588772
Format: Paperback (364 pages) Publisher: Palgrave Macmillan Published: 05 Apr 1994 Other Format: Hardcover, Paperback
Managing Knowledge: An Essential Reader (Published in association with The Open University)
by Stephen E Little, Paul Quintas, Tim Ray
ISBN 13: 9780761972136
Format: Paperback (396 pages) Publisher: SAGE Publications Ltd Published: 31 Jul 2001
Personnel Selection: Adding Value Through People
by Mark Cook
ISBN 13: 9780471981589
Format: Paperback (366 pages) Publisher: Wiley–Blackwell Published: 21 Oct 2003
The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers
by Peggy Carlaw
ISBN 13: 9780070779747
Format: Paperback (224 pages) Publisher: McGraw-Hill Education Published: 01 Oct 1998 Other Format: Paperback
Coaching, Mentoring and Assessing: A Practical Guide to Developing Competence
by Eric Parsloe
ISBN 13: 9780749406646
Format: Paperback (192 pages) Publisher: Kogan Page Ltd Published: 01 Jan 1992 Other Format: Hardcover
Improve Your People Skills
by Peter Honey
ISBN 13: 9780852923962
Format: Hardcover (192 pages) Publisher: Chartered Institute of Personnel & Development Published: 01 Mar 1988 Other Format: Paperback
Improving Employee Performance (Creating Success Series)
by Nigel Harrison
ISBN 13: 9780749434335
Format: Paperback (128 pages) Publisher: Kogan Page Ltd Published: 01 Nov 2000
PEOPLE STYLES AT WORK: Making Bad Relationships Good and Good Relationships Better
by Bolton
ISBN 13: 9780814477236
Format: Paperback (176 pages) Publisher: Amacom Published: 01 May 1996