Relationship Marketing: Text and Cases (CIM Professional Development S.)
by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne
ISBN 13: 9780750636261
Format: Hardcover (524 pages) Publisher: Routledge Published: 13 May 1999
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The Leadership Challenge: How to Get Extraordinary Things Done in Organizations (Jossey-Bass management series)
by James M. Kouzes, Barry Z. Posner
ISBN 13: 9781555420611
Format: Hardcover (362 pages) Publisher: Jossey-Bass Inc.,U.S. Published: Dec 1987 Other Format: Paperback
Total Quality Management in a week 2nd edition (IAW)
by John MacDonald
ISBN 13: 9780340711910
Format: Paperback (96 pages) Publisher: Hodder & Stoughton Published: 08 Apr 1998
Quality Assurance - A Pathway to Excellence
by Diana Sale
ISBN 13: 9780333749920
Format: Paperback (344 pages) Publisher: Palgrave Published: 05 Jun 2000 Other Format: Paperback
Teach Yourself Performance Management (Tybu)
by Phil Baguley
ISBN 13: 9780340876145
Format: Paperback (192 pages) Publisher: Teach Yourself Books Published: 26 Sep 2003
Juran on Leadership for Quality: The New Steps for for Planning Quality into Goods & Services
by Juran
ISBN 13: 9780029166826
Format: Hardcover (224 pages) Publisher: Jossey Bass Published: 01 Mar 1989
The Essence of TQM (2nd Edition) (The Essence Series)
by John Bank
ISBN 13: 9780135731147
Format: Paperback (278 pages) Publisher: Prentice Hall Trade Published: 31 Oct 2001
Step-by-Step QFD: Customer-driven Product Design
by John Terninko
ISBN 13: 9781574441109
Format: Paperback (240 pages) Publisher: CRC Press Published: 31 Jul 1997
Reengineering and Total Quality in Schools (Schools Management Solutions)
by Brent.(Edi Davies,John West-Burnham
ISBN 13: 9780273624103
Format: Paperback (256 pages) Publisher: Financial Times/ Prentice Hall Published: 06 Dec 1996
What is Lean Six Sigma
by Mike L. George
ISBN 13: 9780071426688
Format: Paperback (96 pages) Publisher: McGraw-Hill Education Published: 17 Nov 2003
Memory Jogger II: a Pocket Guide of Tools for Continuous Improvement
by Michael Brassard
ISBN 13: 9781879364448
Format: Spiral-bound (164 pages) Publisher: Goal / QPC Published: 31 Dec 1994
Continuous Quality Improvement: A Hands-on Guide to Setting Up and Sustaining an Effective Quality Programme
by Alasdair White
ISBN 13: 9780749915704
Format: Hardcover (240 pages) Publisher: Piatkus Books Published: 28 Mar 1996 Other Format: Paperback