Total Customer Service: The Ultimate Weapon
by William H. Davidow,Bro Uttal
ISBN 13: 9780060920098
Format: Paperback (240 pages) Publisher: HarperCollins Published: 07 Aug 1990 Other Format: Hardcover
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Creative Management
by Malcolm Goodman
ISBN 13: 9780133120592
Format: Textbook Binding (424 pages) Publisher: Prentice Hall Published: 20 Sep 1995
Smarter Ventures: A Survivor's Guide to Venture Capital Through the New Cycle
by Katharine Campbell
ISBN 13: 9780273654032
Format: Illustrated (319 pages) Publisher: FT PrenticeHall Published: 04 Sep 2003
True Professionalism: The Courage to Care About Your People, Your Clients, and Your Career
by Maister
ISBN 13: 9780684840048
Format: Paperback (210 pages) Publisher: Simon & Schuster Australia Published: 14 Jun 2000 Other Format: Paperback
Handbook of Training Evaluation and Measurement Methods: Proven Models and Methods for Evaluating Any HRD Program (Improving Human Performance)
by Jack J. Phillips PhD in Human Resource Management.
ISBN 13: 9780884153870
Format: Hardcover (420 pages) Publisher: Gulf Professional Publishing Published: 08 Apr 1999 Other Format: Hardcover
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
by W. Earl Sasser Jr.,Leonard A. Schlesinger,James L. Heskett
ISBN 13: 9780684832562
Format: Illustrated (320 pages) Publisher: Free Press Published: 03 Jun 1997
Business Forecasting
by John E. Hanke, Dean W. Wichern, Arthur G. Reitsch
ISBN 13: 9780130878106
Format: Hardcover (498 pages) Publisher: Prentice Hall Published: 03 Jan 2001 Other Format: Paperback
Understanding Enterprise, Entrepreneurship and Small Business
by Simon Bridge,Ken O'Neill,Stan Cromie
ISBN 13: 9780333984659
Format: Paperback (544 pages) Publisher: Palgrave Macmillan Published: 01 Apr 2003 Other Format: Paperback
On Great Service: A Framework for Action
by Leonard L. Berry
ISBN 13: 9780029185551
Format: Illustrated (308 pages) Publisher: Free Press Published: 01 Apr 1995
(Inner) Fitness and the Fit Corporation
by Ben C. Fletcher
ISBN 13: 9781861526441
Format: Paperback (192 pages) Publisher: Cengage Learning Published: 01 Sep 2000
Coaching Knock Your Socks Off Service
by Ron Zemke,Kristin Anderson
ISBN 13: 9780814479353
Format: Illustrated (174 pages) Publisher: Amacom Published: 01 Sep 1996
How to Start Your Own Business for Entrepreneurs
by Robert Ashton
ISBN 13: 9780273723585
Format: Paperback (312 pages) Publisher: Pearson Business Published: 23 Jul 2009