Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series)
by Patricia. Wellington
ISBN 13: 9780273614722
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 27 Oct 1995
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How to Prepare a Business Plan
by Edward Blackwell
ISBN 13: 9780749406431
Format: Paperback (144 pages) Publisher: Kogan Page Ltd Published: 02 Mar 1993 Other Format: Hardcover, Paperback
Focus
by Al Ries
ISBN 13: 9780887307645
Format: Hardcover (320 pages) Publisher: HarperCollins Publishers Published: 01 Feb 1996 Other Format: Hardcover, Paperback
Applied Strategic Planning: How to Develop a Plan That Really Works (BUSINESS BOOKS)
by Leonard Goodstein,Timothy Nolan,J. William Pfeiffer
ISBN 13: 9780070240209
Format: Illustrated (379 pages) Publisher: McGraw Hill Published: 01 Jun 1993 Other Format: Illustrated
Benchmarking: How to Rate Your Company's Performance Against the World's Best
by Gregory H. Watson
ISBN 13: 9780471586005
Format: Hardcover (288 pages) Publisher: John Wiley & Sons Published: 17 May 1993
Harvard Business Review on Compensation ("Harvard Business Review" Paperback)
by Harvard Business Review
ISBN 13: 9781578517015
Format: Paperback (224 pages) Publisher: Harvard Business School Press Published: 01 Dec 2001
The Leadership Challenge Planner: An Action Guide to Achieving Your Personal Best (Pfeiffer Human Resource Development Series)
by James M. Kouzes, Barry Z. Posner
ISBN 13: 9780787945688
Format: Paperback (91 pages) Publisher: Jossey Bass Published: 26 Mar 1999
How to Write a Business Plan: (Creating Success Series) Third Edition: 69
by Brian Finch
ISBN 13: 9780749455828
Format: Paperback (184 pages) Publisher: Kogan page Published: 03 Jan 2010
Ten Rules for Strategic Innovators: From Idea to Execution
by Vijay Govindarajan,Chris Trimble
ISBN 13: 9781591397588
Format: Illustrated (256 pages) Publisher: Harvard Business Review Press Published: 01 Dec 2005
Losing My Virginity: The Autobiography
by Sir Richard Branson
ISBN 13: 9780753513002
Format: Paperback (672 pages) Publisher: Virgin Books Published: 09 Aug 2007 Other Format: Hardcover, Mass Market Paperback
Branson
by Tom Bower
ISBN 13: 9780007266760
Format: Illustrated (472 pages) Publisher: Harper Perennial Published: 04 Aug 2008 Other Format: Paperback
Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (Ama Management Briefing)
by Keki R. Bhote
ISBN 13: 9780814423622
Format: Paperback (148 pages) Publisher: Amacom Published: 01 Jan 1997