by Malcolm Mc Donald (Foreword), PeterCheverton (Author)
Key Account Management (KAM) is central to any company's sales and marketing strategy. This practical handbook puts forward a planning methodology for identifying, obtaining, retaining and developing key customers. It contains examples, techniques, diagrams, action points and checklists.
Format: Paperback
Pages: 256
Publisher: Kogan Page Ltd
Published: 01 Oct 1999
ISBN 10: 0749430982
ISBN 13: 9780749430986