The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (Norddstrom Way)

by RobertSpector (Author), PatrickD.McCarthy (Author)

• Used

  Hardcover
  1999

  $4.35

  When it comes to customer service, American retail giant Nordstrom is the standard against which all other companies are measured. Newly updated and revised, this text provides a candid and uncensored behind-the-scenes look at how Nordstrom has achieved its extraordinary success, with an annual revenue of $4 billion and an army of satisfied customers. The author also cuts through the mystique surrounding Nordstrom culture to show how other firms can imitate the retail legend's example.