by JimChampy (Author)
Champy revolutionized business with "Reengineering the Corporation." Now he takes on the challenge of inspiring customers--even in tough times. In an era of commoditization and ever less loyal customers, this book shows how to keep customers coming back.
Format: Paperback
Pages: 176
Edition: 1
Publisher: Financial Times/ Prentice Hall
Published: 02 Jul 2009
ISBN 10: 0273727567
ISBN 13: 9780273727569