Reengineering Health Care: A Manifesto for Radically Rethinking Health Care Delivery
by Jim Champy,Dr. Harry Greenspun
ISBN 13: 9780137052653
Format: Hardcover (240 pages) Publisher: Financial Times/ Prentice Hall Published: 03 Jun 2010
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Inspire!: Why Customers Come Back
by Jim Champy
ISBN 13: 9780131361881
Format: Hardcover (192 pages) Publisher: Financial Times/ Prentice Hall Published: 27 Mar 2009