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How to Manage the IT Help Desk: A Guide for User Support and Call Center (Computer Weekly Professional)

by Noel Bruton

ISBN 13: 9780750649018

Format: Paperback (372 pages)
Publisher: A Butterworth-Heinemann Title
Published: 08 Apr 2002

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Managing the IT Services Process (Computer Weekly Professional)

by Noel Bruton

ISBN 13: 9780750657235

Format: Illustrated (242 pages)
Publisher: Routledge
Published: 04 Jul 2005

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