How to Manage the IT Helpdesk
by Noel Bruton
ISBN 13: 9780750638111
Format: Paperback (240 pages) Publisher: Butterworth-Heinemann Ltd Published: 05 Jun 1997
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How to Manage the IT Help Desk: A Guide for User Support and Call Center (Computer Weekly Professional)
ISBN 13: 9780750649018
Format: Paperback (372 pages) Publisher: A Butterworth-Heinemann Title Published: 08 Apr 2002