The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
by Joseph Michelli
ISBN 13: 9780071749589
Format: Hardcover (256 pages) Publisher: Schaum's Outlines Published: 10 Oct 2011
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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
ISBN 13: 9780071773546
Format: Hardcover (320 pages) Publisher: McGraw-Hill Professional Published: 01 Jun 2011
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